Event Services Technician

4 months ago

Halifax, Canada Events East Group Full time

Halifax, NS
Hospitality and Food Service
Entry Level
Full-time
**THE ORGANIZATION**:
At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or hosting an elite group of athletes for an international competition, we are a catalyst for new opportunities and connections between Nova Scotia and the world.
Designed to meet the needs of multiple events, Nova Scotia's Halifax Convention Centre offers over 120,000 square feet of flexible event space in the heart of downtown. The Halifax Convention Centre is part of the Nova Centre, a million-square-foot, mixed-use development that includes a hotel, office towers, and retail space. It is the largest integrated development project in the province's history.
The Scotiabank Centre, managed by Events East Group, is the largest multipurpose facility in Atlantic Canada, serving as the region's premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the world's top performers, homegrown talent, best in class athletes and many performers in between, Scotiabank Centre has been a source for community vibrancy and pride for over 35 years. With a seating capacity of more than 10,000 and the versatility to accommodate a range of events, Scotiabank Centre hosts close to 500,000 attendees each year and is home to the Halifax Mooseheads, Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.
**THE POSITION**:
The Event Services Technician (ET) is responsible for performing assigned tasks related to the overall physical setup and teardown for the Halifax Convention Centre (HCC), Scotiabank Centre (SBC), and Events East Group events. Reporting to the Event Services Department Managers, Event Services Technicians work closely to ensure the event spaces are set up correctly and safely according to the event orders.
Event Technicians are expected to handle all guest interactions in a friendly and courteous manner with the highest level of hospitality and professionalism, striving to consistently exceed our customers' expectations and contribute to a positive, safe, and inclusive team environment.
**THE DUTIES AND RESPONSIBILITIES**:
**Values**:
Adhere to all Events East Group policies, procedures, and guidelines.
Cultivate positive relationships across the organization and with external guests.
Participate fully in all training and development initiatives.
**Service Excellence**:
Work with all colleagues in a respectful, professional manner to fully meet event setup and teardown deadlines.
Respond to all client needs with a pleasant demeanor and communicate any client needs or changes to the direct supervisor promptly.
**Operations**:
Set-up, install, reconfigure, relocate and dismantle temporary partitions and furnishings of rooms according to client needs.
Assemble, rotate and disassemble displays, showcases and signage according to floor plans and client needs.
Perform assigned tasks as directed, working toward overall execution of events on and off Events East Group property.
Transport client and supplier goods from the loading dock to any location within the facility per Drayage resources, or other needs as required.
Arrive at work on time and remain at work for the duration of the shift.
Other duties as required.
**Physical Resource Management**:
As directed, perform daily rounds in all work facilities for all event and storage rooms to ensure general maintenance and cleaning is done per Events East standards.
Treat event setup equipment respectfully, according to job procedures and operational standards, with a duty to report those who are in violation to the ET Shift Supervisor.
Perform general repair and maintenance of SBC, HCC, and Events East equipment, as directed; report any other required repairs to direct Supervisor for follow-up.
**Health & Safety**:
Report all safety hazards to the direct supervisor as soon as is reasonably possible. Take action to correct the safety hazard if possible and reasonable.
Follow all departmental standards and guidelines, job procedures, and equipment operation protocols to continuously ensure the safety of oneself, team members, and clients.
Wear and use appropriate Personal Protective Equipment (PPE) as required; report any issues or violations within the team or onsite to the direct supervisor.
Report any damaged PPE to the direct supervisor, promptly.
**THE PERKS AND BENEFITS**:
Uniforms and PPE provided as per the SEIU, Local 2 Collective Agreement
Employee and Family Assistance Program (EFAP) available through Telus Health
Discounts
Free counselling services
Resources available for personal life needs
Health Plan available upon completion of probationary period as per the SEIU, Local 2 Collective Agreement
13 paid holidays or Time in Lieu

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