Mining Account Manager

4 weeks ago

Edmonton, Canada Fireball Equipment Ltd. Full time

**Position: Mining Account Manager**

**The Role**:
As an Account Manager at Fireball, your mission revolves around fostering true partnerships with our mining industry clients. You're the linchpin between them and us, ensuring we truly understand their needs and desires. Your role goes beyond just transactions; you're here to cultivate deep relationships built on trust and mutual benefit. By listening, advising, and delivering exactly what they need, you're not just a supplier—you're a strategic partner in their success. We gauge your impact by the strength of these partnerships, the collaborative solutions you develop, and the tangible value we bring to our customers' operations. Together, we'll elevate Fireball as the premier ally in the mining sector, setting new standards for partnership excellence.

**Responsibilities**:
As an Account Manager at Fireball, you will be responsible for:
**Daily Tasks**:

- Conducting lead generation activities specific to assigned accounts, including inquiries, visits, investigations, and calls.
- Influencing, advising, and recommending solutions for client's fuel and lubrication needs.
- Providing input to the Applications Engineering team for generating quotes, ensuring accuracy and alignment with client needs.
- Updating and maintaining customer relationship management (CRM) systems to track interactions and progress.
- Participating in peer reviews to ensure quality and consistency in account management practices.

**Weekly Activities**:

- Maintaining regular communication with key accounts to ensure satisfaction and address any concerns or opportunities.
- Monitoring ongoing activities of existing projects and following up on sent quotes to drive conversions.
- Influencing timelines and decisions related to strategic objectives with each account.
- Cultivating and managing relationships with key vendors critical to customer success.

**Monthly/Quarterly/Ongoing**:

- Evaluating the performance of past projects and conducting site visits and check-ins with key decision-makers.
- Collaborating with customers to understand their business needs, help build budgets, and develop specifications for upcoming projects.
- Representing Fireball at trade shows and networking events to connect with key account contacts and stakeholders.
- Continuously seeking opportunities for self-improvement and professional development.

**Qualifications**:

- Proven experience in account management, sales, or a related field, preferably within the mining industry.
- Strong communication, negotiation, and interpersonal skills.
- Ability to understand and articulate technical concepts and solutions.
- Detail-oriented with excellent organizational and time management abilities.
- Self-motivated with a drive for continuous improvement and learning.

**Additional Requirements**:

- Willingness to travel as needed for client meetings, site visits, and industry events.
- Travel can be extensive at times. To be successful in this role, the expectation is that the account manager is visiting customers often located at remote mine sites.
- Valid driver's license and clean driver’s abstract.
- Proficiency in CRM software and Microsoft Office Suite.
- Bachelor’s degree in Business, Engineering, or a related field preferred but not required.

**Who is Fireball Equipment?**

Fireball Equipment is in the niche business of fuel & lubrication equipment. We create value for our customers by providing equipment solutions to the Mining, Automotive and Heavy Equipment industries. While our scope may only be an inch wide, our talented team of people allow us to have depth that is a mile deep. We truly believe that we can be the absolute best in the world at this someday.

As a close-knit team, we succeed by hiring individuals who are always striving to bring more to the table, and not happy with the status quo. While not every person needs to set out to change the world, we truly believe that every person should believe in growing together and making a difference. We want people to feel highly engaged, empowered, and trusted. Fireball has been around since the early 90s and has evolved a lot over the years.

**What’s in it for you?**

No matter the position, everyone at Fireball is important to our success. We subscribe to an open, participative and engaging work environment where your past experience matters, and suggestions valued. We are excited to learn about your ideas, we thrive on your questions, and we are genuinely concerned when things are not going as you expected.

We recruit, reward, promote and release employees based on alignment to our core values of “We are one”, “Make it Right”, “Own it” and “Look for the Good”. We encourage everyone to do their best work and leave a lasting impression on our customers. Our vision is to “Grow Together”.

If you are looking for a company that dictates what to wear, how to get the work done and when you can take time off; then we are n

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