Security Manager

6 months ago

Port Alberni, Canada Coulson Group Full time

**WHAT WE’RE LOOKING FOR**:
As the Security Officer, you oversee security throughout the casino, ensuring guests and employees are secure and protected at all times. In this key role, you will help create a comfortable environment where others feel the assuring calm of your presence. Internally, you will protect the company from theft and/or fraud, while delivering a rock-solid commitment to customer service.

**RESPONSIBILITIES**
- Responsible for the security and safety of all persons on property
- Responsible for the protection of the assets of the company
- Communicate regularly with the officers and supervisors, ensuring key information packages from Marketing and Event Planners are rolled out, Department updates are distributed, follow up on accident and incident reports, facilitate a culture built on 2-way communication.
- Maintains the highest level of discretion and confidentiality for the Security Department and broader management related issues.
- Conduct both on and off property reflects positively on and encourages others to maintain the same standard.
- Oversee and administer human resource components of the department including hiring, terminations, and progressive discipline. By monitoring the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures guidelines are adhered too.
- Promote positive morale within the department, through interactive leadership, department specific recognition and reward program, increase department retention and growth.
- Develops and executes comprehensive and position-specific training programs for all levels of the department. Training Coordination for ART2, GSO, AST, OFA1, OFA2, Conflict Management, Security Relevant Training and Refresher courses. Ensuring renewal of relevant BCLC training requirements.
- Liaise with other department leaders on inter-department functions and overall resort operations.
- Monitors the evaluation and disciplinary process of Security Team Members to ensure compliance with operating procedures and ensure Human Resource guidelines are followed.
- Security Regulatory Audits - Review and action items raised from regulatory audits - BCLC, GPEB, RG Check. Assist with required internal and external Security Compliance Audits, Reporting and Action Plan execution.
- Knowledgeable of all marketing initiatives both internal and external as they relate to Coordinate communication and dissemination of relevant resort media within Security Department, i.e., Marketing programs (Resort and Casino), Convention Events, Partner Events, Property Information Briefs, HR Resources, Security Updates
- Responsible for directing, documenting/auditing and coaching oversight of all Security Team Members to ensure they are adhering to the company’s superior customer service standards.
- Oversee and assist with bi-annual development plans for all Security Leadership, overview the administration of plan development process with the Security Team
- Oversee and review Security Department Payroll
- Review and update Scheduling - Daily Schedule, Weekly, Vacation, Shift adjustments, Coordination of Security Team.
- Other duties as assigned by the GM/AGM

**QUALIFICATIONS AND EXPERIENCE**
- Minimum 6-8 years’ experience in the gaming/casino/hospitality industry or a related industry preferred.
- Compliance related background required.
- Experience operating in a high security and regulated work environment.
- Experience in managing all aspects of department operations with a diverse workforce including Payroll, Scheduling, Communication, Team Building and Associate Development.
- Post-Secondary Education in Law Enforcement, Policing, Social Sciences, or related field.
- Strong leadership qualities with the ability for conflict resolution, effective decision making, and directing staff diplomatically.
- Demonstrated experience intervening and deescalating conflict situations with non-violent tactics.
- Ability to remain professional and perform duties under stressful conditions.
- Must have excellent verbal and written communication skills.
- Previous experience in report writing and incident investigation skills.
- Excellent knowledge of the Standard Operating Procedures as they pertain to Casino, Hospitality and Food and Beverage Operations.

**CERTIFICATES AND/OR LICENSES REQUIREMENTS**
- Ability to obtain a valid GPEB registration.
- Ability to complete all BCLC required trainings.
- Serving it Right Certification
- Valid BST Certificate required.
- Current OFA certification an asset
- Voluntary Self Exclusion Enrolment
- Gaming Security Officer Training Certificate required.

**PHYSICAL REQUIREMENTS**
- Able to lift, handle, and transport materials that are over 20lbs.
- Required to sit, stand, and walk during working hours.

**BENEFITS**
- Employer paid extended health benefits and a 5% matching pension plan.
- $60,000 - $65,000 per year.

**SCHEDULE**
- Day/Evening shift
- Monday to Friday
- Weekend ava

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