Service Technician

4 weeks ago

Edmonton, Canada ONE Properties Limited Partnership Full time

ONE Properties (ONE) is an established and expanding real estate developer seeking a **Service Technician** to join our vibrant and fast-paced team in Edmonton, Alberta.

**The Opportunity**

The Building Operator / Service Technician is key to achieving the goal of creating exceptional service and best-in-class resident experience through timely and efficient completion of maintenance in suites and common areas of the property. They are also responsible for monitoring mechanical and life safety systems, risk management, and preservation of the condition of the building.

The Service Technician reports to the Service Manager.

**Accountabilities**

**Operations**
- Perform scheduled preventive, routine and emergency maintenance, as directed by the Service Manager and Service Coordinator.
- Complete maintenance work orders for lighting, electrical, plumbing, carpentry, appliances and other components of the suites and common areas and a timely and efficient manner, as assigned.
- Complete suite turnover maintenance, as assigned.
- Practice occupational health and safety standards.
- Ensure all tools and cleaning equipment is maintained and serviced regularly.
- Manage hazardous materials and promptly respond to environmental hazards.
- Supervise trades and accompany vendors and contractors such as painters, electricians, plumbers, when necessary as directed by the Service Manager or Property Manager.
- Familiarity with the emergency operation of electrical systems, elevator(s), boiler/chiller, fire panel and life safety systems, mechanical systems, emergency generator, and sprinkler systems.
- Recommend type and quantity of maintenance supplies to be stocked.
- Uphold and report breaches of the rules and regulations of the property.
- Emergency response and on-call duty, as required.
- Installation, removal and/or storage of heavy objects may be required including but not limited to appliances, supplies and furnishings.
- Other related duties may be required. May require heavy lifting.

**Customer Service**
- Maintain excellent resident relations employing customer service-based approaches, address and document resident concerns and complaints and any emergencies in the building.
- Further support efforts to ensure excellent resident satisfaction and service delivery and exceeding resident expectations through prompt service and ongoing communication.
- Complete work order documentation and forward for follow-up, sending priority communication to the Service Coordinator if there was a reason the work could not be completed in one visit.
- Ensure the work area is left clean upon completion of the visit.
- Participate in resident and staff community support events, as appropriate.

**Administration and Reporting**
- Complete all work order documentation completely, accurately, and in a timely manner.
- Ensure daily logs of mechanical equipment are maintained on a daily basis.
- Maintain up-to-date Safety Data Sheets for maintenance products and adherence to the OHSA rules and regulations.
- Keep current all maintenance records, files and documentation in accordance with established procedures.

**Qualifications**
- Education - Minimum 5th Class Power Engineers Certificate of Competency. High school diploma supplemented with training in the plumbing, electrical, or other trade. OHSA, WHMIS and First Aid. Customer service training is an asset.
- Experience - Minimum 2years experience in property maintenance. Experience in the property management or hospitality industry is preferred. Sound knowledge and ability to safely operate small hand and power tools.
- Relationship Skills - Able to communicate effectively and professionally. Able to develop and sustain cooperative working relationships with team members and residents; ability to exercise confidentiality. Fluent in oral and written English.
- Organizational/Multi-Task Skills - Ability to allocate one’s time effectively, work under pressure. Ability to handle multiple demands and competing priorities adapt to new ideas and constant changes; results-oriented.
- Availability: Flexibility to work day, evening and weekend shifts, month-end, regardless of weekend or statutory holiday status, and be included in the emergency on-call rotation. Willing to be available in an emergency or unavoidable situation.
- Ability: Must be able to lift at least 50 pounds.
- Equipment: Must be able to supply their own personal hand tools.
- Computer Skills - Skill in working with apps on hand-held devices.
- Police Clearance - A criminal verification check is required for employment.

**What We Offer**
- Opportunities to develop and grow in your career, along with competitive pay and benefits
- Team-oriented colleagues who share the same core values around collaboration, alignment and integrity, with a strong spirit of collegiality
- Strong focus on client relationships
- Growing company with offices and properties across Canada.
- A safe work environment, where all employees a

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