Parking Ambassador

2 months ago

Richmond, Canada Concord Parking Full time

Parking Ambassador (Seasonal)

The Parking Ambassador is a mobile position, roving through the Parkade during peak entry and exit periods. The Parking Ambassador’s main responsibility is to be visible and proactively engage with customers. This involves providing information on rates, availability, and procedures, as well as wayfinding and directing customers to suitable parking spaces and pay stations, while also addressing any concerns or complaints they may have, all aimed at providing an enhanced customer experience. Maintaining a safe environment, you will report suspicious activities and assist customers during emergencies. Collaborating with other staff members, you will ensure smooth operations and communicate any significant incidents or issues.

**(Temporary seasonal - November to early January)**

**Role Responsibilities**
- Engage with customers to assist with any inquiries
- Provide information on parking rates, exit procedures, and accepted methods of payment
- Support contingency operations due to Irregular Operations or when the facility is at capacity
- Report specific operational needs related to waste management, maintenance issues, cleaning, and cart collection
- Support the Parking Supervisor and PARCS Specialist as needed
- Perform basic maintenance tasks on parking equipment
- Providing clear instructions to customers and or airport employees
- Conducting Parking Lot counts and initiating contingency processes when it reaches capacity
- Driven by flight schedules and parking transaction data, support peak departing and arriving flows in proximity to the pay stations on both the International and Domestic terminals of the Parkade. (P1&P3)
- Parkade overflow management when necessary

**Experience**
- Minimum of 2 years of customer experience
- Some knowledge of the industry and general knowledge of parking operations
- Demonstrable ability to deliver outstanding customer service in a fast-paced and pressurized environment
- Confidence in conflict resolution
- A combination of experience and education will be considered

**Other Attributes / Abilities**
- Proficient in the English language both written and verbal is necessary; proficiency in another language is an asset
- Excellent communication and interpersonal ‘soft’ skills,
- Comfortable working in a fast-changing dynamic atmosphere with multi-functional and multi-departmental levels
- Ability to make quick decisions with limited information and prioritize subsequent tasks quickly
- Ability to be adaptable, and flexible and use common sense
- Used to working and adhering to company procedures

All parking management companies are not the same. Concord Parking is unique, and our approach is changing how leading organizations make the most of their parking assets. We’ve grown rapidly as a result of delivering technology and innovation not previously offered by traditional parking companies. Our focus is on providing clients with specialized parking management services that: Enhance the customer parking experience, Utilize the best in industry technology; Maximize revenue and return on parking assets; and provide clients with highly skilled and motivated personnel.

Concord Parking offers the best working environment and most development opportunities of any parking enforcement company in the country. As a part of Paladin Security Group, we have a coast-to-coast reputation as the Employer of Choice. We have been selected as a Best Place to Work by Glassdoor and are the only security firm ever to be recognized as one of Canada’s Best Managed Companies.

Benefits available after 6 months of full time employement

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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