Program Manager

2 months ago

Oshawa, Canada Milestone Community Care Full time

**Job Title**: Program Manager

**Position Type**: Full Time

**Salary Range**: TBD

**Hours**: maximum of 44 hours per week, overtime must be approved by the Executive Director/CEO

**Benefits**: Full Benefits

Under the direction of the Executive Director, the Program Manager is responsible for the residential program and assigned staff. The Program Manager shall provide direction and supervision to staff within this program to ensure consistency of standards and quality of client care. The Program Manager works effectively and efficiently with other members of the management team to ensure communication goals are achieved. Consistent Company Culture representation while maintaining a positive outlook, encouraging your team and setting the example is an important aspect of this role.

Key Duties & Responsibilities
- Program Management
- Develops and coordinates the implementation, and evaluation of each client’s individualized program
- Ensures the daily operation of the programs
- Works in partnership with community organizations
- Intervenes in individual or group situations
- Ensures a safe, comfortable and welcoming environment for clients providing appropriate activities with adaptations as needed
- Promotes behavioural change and personal growth of clients who are having difficulties coping as a result of social, emotional, or cognitive delays
- Maintains accurate and current file records on all clients
- Maintains awareness of community resources and gaps as well as the socio-economic and geographical make-up of the community
- Consults with social workers, other professionals, and family when appropriate
- Adheres to all agency policies & procedures and meets all legal, contractual, financial and other compliance requirements
- Determines the gaps in service delivery and recommends strategies for improvement
- Ensures that the programs and services are consistent with the Occupational Health and Safety Act
- Ensures that the programs and services are effective in meeting the needs of all clients, and adhere to the organizational objectives of client care
- Works collaboratively with other program staff
- Develops and maintains an awareness of services and programs for clients in the region and refers clients when appropriate
- Ensures implementation of policies, procedures and suggests development of others if necessary, during Senior Management Team Meetings
- Manages program staff: including training, guidance, coaching, supervision, facilitation of group meetings, development of work plans, as well as conducting performance evaluations
- Ensures the management of staff holidays within the client programs
- Advises and gives support to staff when resolving problems
- Ensures that all staff create a non-judgmental environment for program delivery
- Ensures leadership by encouraging communication, participation and motivation while fostering a positive team environment
- Encourages the professional development of program staff
- Culturally competent practices and understanding of the impacts of colonization for Indigenous communities, families and individuals
- Ensures staff coverage and appropriate ratios for safe program delivery
- Monitors and manages the program expenditures
- Submits program reports by the due date
- Ensures staff submit program reports by the due date
- Ensures a safe filing system in accordance with the law for confidential documents related to staff and clients
- Determines with the team the objectives for all client programs
- Actively participates in team meetings, professional development activities, staff retreat and other Centre activities
- Performs other relevant duties
- Supports the Mission, Vision and Values of Milestone Community Care

**Preferred Qualifications**
- Bachelor’s degree in Social Work or equivalent degree in a related field
- Minimum of 2 years’ experience managing programs and staff
- Minimum of 5 years experience working within the field
- Capacity to work with people from diverse cultural backgrounds
- Capacity to work efficiently within a multidisciplinary team
- Strong ability to work independently
- Excellent interpersonal and communication skills
- Demonstrates an egalitarian philosophy and non-judgmental attitude (i.e.: sensitivity to diversity, poverty and minority issues)
- Strong computer skills
- Available to work a flexible schedule, including some evenings and weekends
- Available to be on-call during all program hours (weeknight evenings & weekends 24/7)

**Working conditions**

This position works in a variety of environments including executing programs at multiple locations across the Durham Region including outdoors, community settings, community events, on-call and at the office.

**Physical Requirements**
- Activities such as, but not limited to, walking, cooking, and various client applicable sports

**On-Call**

The Program Manager position requires a mandatory on-call role capacity. This was implemented to provide empl

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