Product Manager, Credit Card

2 months ago

Montréal, Canada Laurentian Bank Full time

Seeing beyond numbers
**TM**
At Laurentian Bank, we believe we can change banking for the better. Founded in Montreal in 1846, Laurentian Bank helps families, businesses and communities thrive. Today, we have over 3000 employees working together as One Team, to provide a broad range of financial services and advice-based solutions for customers across Canada and the United States. We drive results by placing our customers first, making the better choice, acting courageously, and believing everyone belongs.

This role sits within Laurentian Bank, a subsidiary of Laurentian Bank Financial Group and can be performed anywhere in Canada.

Reporting to the Assistant Vice President, Product management & Strategy Credit Cards, the Product Manager is responsible for providing analytical support to inform portfolio management and product development & enhancement strategies to help grow the business while "helping our customers improve their financial health".

They will develop and maintain product performance dashboards for assigned products; report on leading indicators; and be accountable for gathering detailed competitive intelligence to benchmark and assess the Bank's position within the marketplace.

LI-Remote

LI-MB1

**Responsibilities**:
º This role will provide strong analytical support to inform portfolio management - and deliver initiatives that drive product profitability, performance, policy and pricing strategies within the competitive environment

º Support the ongoing management of all aspects of the product portfolio including sales, share analysis, research, metrics reporting, competitive positioning reviews and create action plans [as required] to enhance the product performance

º Contribute to cross-channel product planning (annual view) and support product development, enhancements and builds end-to-end

º Analyze and evaluate new and existing products in terms of market potential, relevance, competitive differentiation, channel and alignment with the Bank's business objectives

º Possess a strong understanding of customer behaviours, what customers value and their data - and translate those findings to inform/optimize product strategies and/or find efficiencies or enhanced customer adoption/experience

º Collaborate with cross-functional stakeholders to deliver programs that support the financial plan - and find new ways to improve portfolio KPIs

º Anticipate and identify emerging trends impacting the business and/or product performance

º Develop and maintain product performance dashboards, business-casing and campaign post-mortems

º Keep abreast of changes in regulations in order to ensure that the department's procedures, projects and practices evolve accordingly

º Serve as product champion, ensuring organizational alignment against product objectives

**Qualifications**:
º University Degree in a related field and 4 to 6 years of product development & management experience

º 3-5 years of financial services experience, product management, product analytics, operational and/or financial experience; with solid understanding of product performance indicators

º Strong knowledge of digitized product solutioning and best practices, as we further advance our digital banking agenda

º Demonstrated experience with market evaluations, financial analysis, business case development, product pricing, new product design, and planning

º Strong product, planning and project management skills - self-motivated and results oriented individual with strong leadership, decision-making, analytical and problem-solving skills

º Creative, strategic and 'agile' thinker who challenges the status quo - possesses the ability to data mine to identify trends and/or areas of opportunities

º A highly effective communicator with well-developed presentation skills

º Gives meaning to data; insightful, interpretative and communicative - sets goals and defines metrics for success

º Strong relationship management, negotiation and influencing skills

º Organized and able to manage multiple projects simultaneously while meeting established timelines.

º High degree of collaboration - contributes to a positive work culture

º Bilingual (French/English) verbal and written communication skills are assets

**Additional Information**:
Equity, Diversity & Inclusion

Accessibility

Accommodations for persons with disabilities are available upon request for job applicants taking part in all aspects of the recruitment process.

PIPEDA

We may collect, use or disclose your personal information for the purpose of establishing an employment relationship with you.

  • Cards and Credit Risk, IT Manager

    3 weeks ago

    Montréal, Canada National Bank of Canada Full time

    Come showcase your leadership and skills by being one of the seasoned leaders driven by innovation. Our structure and management style offer a high degree of autonomy and accountability in a dynamic work environment. We also offer the opportunity to grow within a strong, national company. Being an IT/Ops Manager at National Bank means working with an...

  • Bilingual Specialist, Credit Card Lending

    2 months ago

    Montréal, Canada BMO Financial Group Full time

    105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 **Work schedule**:must be available from Monday to Friday 8am to 11pm and Saturday and Sunday from 9am to 9pm Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on lending/credit card strategies and products that meet...

  • Virtual Specialist, Credit Card Lending

    2 months ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 **Permanent position, 37.5h/week** **Current Schedule**: Monday to Friday from 8am to 9pm, Saturday from 9am to 7pm **Location**: 100% remote, Work from home Understands customer needs and provides credit and lending-related sales and service to BMO customers or prospects. Advises customers on...

  • Bilingual Credit Card Dispute Representative

    2 days ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Sales Specialist

    2 weeks ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Specialist, Small Business Credit Cards

    2 months ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Understands customer needs and provides small business banking sales and service to...

  • Bilingual Specialist, Small Business Credit Cards

    2 months ago

    Montréal, Canada BMO Financial Group Full time

    VIRTUAL(R)61 - HomeRes - QC - BMO XXXXX Quebec,X0X 0X0 - This position requires proficiency in a language other than French to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec._ Understands customer needs and provides small business banking sales and service to...

  • Product Owner

    2 weeks ago

    Montréal, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Bilingual Manager Credit Card Disputes

    2 weeks ago

    Montréal, Canada HSBC Full time

    Opening up a world of opportunity. We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses. We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our...

  • Credit Card Financial Support Specialist

    7 days ago

    Montréal, Canada Endo Networks Full time

    **Endo Networks is currently seeking skilled and professional bilingual Credit Card Financial Support Specialist who enjoy a quick customer service environment. July 2023 - May 2024. As a Credit Card Financial Brand Ambassador, you will be stationed inside retail locations promoting our client’s new credit card in collaboration with a store loyalty...

  • Product Manager

    1 month ago

    Montréal, Canada Humanity Full time

    Company Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Contact Center Representative

    3 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Assistant Manager, Credit Solutions

    1 week ago

    Montréal, Canada Scotiabank Full time

    **Requisition ID**: 167509 **Cost Centre**: Credit Cards & Unsecured Lending Operations **Employee Referral Program - Potential Reward**: $1,000.00 We are committed to investing in our employees and helping you continue your career at Scotiabank. **_ Purpose_** The Assistant Manager, Credit Solutions is responsible for monitoring the daily workflow and...

  • Product Owner

    1 month ago

    Montréal, QC, Canada FinSANA Full time

    Product Owner - Card Payments We at FinSANA are seeking a highly skilled and experienced Product Owner to join our dynamic team, reporting directly to the Director of Global Payments. The successful candidate will play a key role in shaping strategic initiatives that facilitates our overall portfolio of payment solutions. RESPONSIBILITIES Act as Product...

  • Product Owner

    6 days ago

    Montréal, Canada Finsana Full time

    **RESPONSABILITÉS** - Agir en tant que Product Owner (PO selon la méthodologie Scrum/Agile) pour tous les projets liés aux paiements par carte. - Être un membre clé dans la conception, la co-propriété et la livraison de la feuille de route des initiatives de paiement par carte. - Agir en tant que "pont" entre les parties prenantes de l'entreprise, le...

  • Bilingual French Specialist, Small Business Credit

    2 months ago

    Montréal, Canada BMO Financial Group Full time

    105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with...

  • Bilingual French Specialist, Small Business Credit

    6 days ago

    Montréal, Canada BMO Financial Group Full time

    105-119-129 rue St-Jacques O Montreal Quebec,H2Y 1L6 Understands customer needs and provides small business banking sales and service to BMO customers or prospects. Advises customers on small business banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with...

  • Credit & Collection Specialist

    2 months ago

    Montréal, Canada TÉLIO Full time

    **Major duties and responsibilities will include but not limited to the following**: - Responsible for making collection calls and following up on payments - Establishing credit terms and limits for new accounts based on the credit reference - Reviewing & analyzing existing customer credit limits and terms and making the necessary revisions - Placing...

  • Credit Analyst

    4 weeks ago

    Montréal, Canada Groupe Nanuk (Neas) inc. Full time

    For nearly 30 years, the NEAS Group has distinguished itself and contributed positively to the sustainable economic development of the populations and communities of the Far North. They offer distinctive maritime services, relying on modern vessels, the best offer of cargo services, and its 250 highly qualified, professional and customer-oriented...

  • Bilingual Credit Cards Specialist

    4 days ago

    Montréal, Canada TD Bank Full time

    **Bilingual Credit Cards Specialist - February 5th, 2024**: - 426407BR **Job Category - Primary** - Call Center **Work Location** - 7250 Mile End **Employment Type** - Regular **City** - Montreal **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** "Welcome to...