Full Time Thrift Store Manager

4 weeks ago

Caledonia, Canada The Salvation Army Full time

The Thrift Store Manager is responsible for overseeing the operations of the Caledonia Thrift Store to ensure consistent profitability by implementing and maintaining high standards in sales, revenue generation, merchandising, marketing, customer service, floor displays, store promotions, expense control, public relations, store staff training, reclamation, and product donation flow, and the processing of in store donations.

**KEY RESPONSIBILITIES**:
**Operations**
- Direct all operations of the store to meet sales targets and control expenses while managing customer service standards.
- Supervise and as necessary participate in sorting and tagging merchandise, unloading donations, stocking shelves, and processing customer purchases and or exchanges
- Plan store layout to attract customers, including window displays and merchandise displays, decides on in-store promotions and auctions; ensure attractiveness of the store through ''Tidy Maintenance"
- Maintain a high level of customer service and create an attractive environment for customers.
- Determine and maintain appropriate stock levels based on spot checks of the store and reviewing weekly sales records.
- Responsible for supervising a team of employees and volunteers to ensure standards in sales, customer service, merchandizing, marketing, and public relations are achieved.
- Ensure that customers and donors are served in a courteous and efficient manner; address customer concerns, suggestions and complaints as needed.
- Implement inventory controls: retrieve, sort, appropriately price and discard or recycle any stale or un-saleable items on an ongoing basis; seek to protect the store from inventory shrinkage by close visual monitoring.
- Monitor and coordinate garbage and recycling for regular pick up.
- Maintain a visible online presence on the store’s social media pages.

**Human Relations**
- Hire, orientate, train, reward, discipline and terminate in consultation with the Supervisor ensuring compliance with and Territorial/National Standards, and the Ontario Division Human Relations Department.
- Complete supervisory functions inclusive of approving vacation, sick time, etc. for staff; appropriately direct inquiries from staff regarding payroll matters.
- Interview prospective students and volunteers, orientate, train, and supervise as required.
- Conduct appropriate ongoing staff and volunteer training for all aspects of merchandise handling including.
- Provide ongoing, consistent coaching, performance feedback, and manage the evaluation (including probationary evaluations) of all thrift store employees ensuring that they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
- Responsible to ensure that each position for those supervised has a clearly defined and up-to-date job description and job duties, outlining that employee’s authority and responsibilities, in consultation with Supervisor.
- Prepare, post, and maintain all departmental work schedules for those supervised in accordance with operational requirements ensuring adequate coverage.
- Identify training requirements, make recommendations, and develop strategies and recommendations for employee and volunteer development; ensure that all staff and volunteers have completed the required operations and Health & Safety mandatory training, and it is up to date.
- Communicate with Lawson Ministries administrative staff to arrange the posting of available positions; participate in the selection, and orientation process for new staff, including initiating of the appropriate documentation process.

**Communication**
- Communicate any maintenance issues to the appropriate Lawson Ministries administrative staff in a timely manner.
- Conduct regular staff meetings with the Thrift Store team.
- Participate in regular one-on-one meetings with Supervisor to ensure consistent adherence to Ministry Unit Store Policies and to provide up-to-date reports on store business activities, etc.

**Business and Administration**
- Manage in-store budget within guidelines; execute budget objectives by attaining sales margins, maintaining staff cost ratios; profit objectives as established by the Ministry Unit; ensure that banking is completed as per store policy into the appropriate financial institution.
- Complete all financial/operational paperwork and submit same to Accounting Operations in a timely manner, and in accordance with organization standards.
- Work with Supervisor to analyze store financial statements; strategize appropriate action to attain financial goals, monitor cost of goods and store supplies.
- Ensures that policies and procedures are adhered to regarding cash handling etc.
- Determine and submit requests regarding in-store operational needs and supplies as necessary.
- Complete all operational paperwork and submit same to required parties in a timely manner, and in accordance with organization standards.

**Health and Safety**
- Respo

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