Banquet Supervisor/captain

The Insignia hotel is a unique hotel with rich history and charm. Formerly known as the Drawbridge Inn, our hotel was initially built in the 1960’s. Throughout the history of Sarnia, the drawbridge was the place to be. Today, The Insignia Hotel is part of the Tribute Portfolio Collection, and we continue to grow and prosper with the beautiful city of Sarnia. We offer a full-service 84 room hotel with amazing amenities such as saltwater pool, dry saunas, gym, fine dining restaurant and bar. We also have a private banquet hall and drawbridge room available for business, conferences, and leisure events.

**WHAT WE ARE LOOKING FOR**:
**A Banquet Supervisor/Captain** to supervise and manage all banquet events for our hotel from start to end. You will be responsible for ensuring that banquet operations run smoothly and prioritizing the comfort and safety of our team members and guests.

**WHAT YOU WILL DO**:
Banquet supervisors are responsible for directing each banquet staff in the entire meal service and assign tasks to them as required. Their duties include teaching new staff members how to execute their designated tasks in the banquet. The Banquet Supervisor oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup while focusing on detail and quality presentation and customer service. Banquet supervisors are also responsible for training and coaching of the banquet staff.

**JOB RESPONSIBILITIES**:

- Monitoring the inventory of supplies, equipment, and furniture.
- Welcome guests/clients at the beginning of each function, introduce yourself and update any changes or requirements to appropriate departments.
- Provide personal attention to guests/clients and ensure that each experience is legendary.
- Review BEOs and assign duties to the Porter, Servers, and Bartenders.
- Issue bar beverage inventory at the beginning of the event and take a detailed inventory of products returned at the end of the event.
- Be always visible and available on the various meeting space floors to answer and respond to clients’ requests and questions.
- Supervise and coordinate service for client functions.
- Assist/participate in pre-con meetings and other required meetings before the client events.
- Attend departmental meetings.
- Develop and provide staff with the necessary training, including customer service and serving etiquette.
- Coordinate the food and drink service by liaising with the kitchen and service staff.
- Adjust staff shifts and timetables if needed for last minute changes.
- Maximize efficiency through the preparation and planning of each Banquet function.
- Assist with room set-ups and appearance, ensuring they are properly set up, clean, and ready for the next function.
- Perform a regular inventory of Banquet equipment as required by Mangement.
- Ensure all Banquet areas are properly locked, and lights turned off and secured before leaving the premises.
- The report required repairs of equipment/room to the maintenance department.
- Promote a safe work environment and reinforce all Health & Safety policies and procedures.
- Be in full uniform, meet all grooming standards, and be on the floor no later than the scheduled time.
- Adhere to all division and local standard policies and procedures.
- Perform all guest contact activities in a cordial, efficient, and professional manner at all times maintaining a commitment to guest satisfaction.
- Maintain a cooperative, team-like attitude in working with supervisors and fellow Hosts (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction and profit margins.
- Maintain a positive attitude toward the hotel and the job being performed.
- Other reasonable duties as required.

**SKILLS AND REQUREMENTS**:

- High school diploma or GED.
- A minimum of 1 year experience as a banquet captain or similar.
- Excellent leadership abilities and the ability to manage many staff members.
- Great time management and multitasking abilities.
- Excellent written and verbal communication abilities.
- The ability to provide an excellent level of customer service, even in stressful situations.
- Physically fit with good stamina for physical tasks such as moving and lifting furniture and standing for long periods of time.
- Willingness to work long hours, irregular shifts, and on weekends and holidays.

The Insignia team’s goal is to create a welcoming environment for all guests and employees. We want to offer a renewed experience, where elegance and refinement is served with vibrant authenticity. We want our team to be honest, engaging, and willing to work and grow with us.

**Job Type**: Part-time

**Salary**: $18.00 per hour

Schedule:

- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have