Customer Service Professional, Rentals

2 months ago

Edmonton, Canada ATS Traffic Ltd. Full time

**Location**: Edmonton, AB.

**Status**: Full-Time (40 hours per week)

**Reports To**:Assistant Branch Manager

**About ATS Traffic**:
ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.
- **Do What’s Right**:

- **Our People Matter**:

- **Trust Through Teamwork**:

- **Striving for Excellence**

**About the Position**:
ATS Traffic is currently looking for a Customer Service Professional (CSP) to join our Rentals department in Edmonton, Alberta. This is an excellent opportunity for anyone with retail customer service and/or sales background looking for their first experience working within a professional setting

**Responsibilities**:

- Data Entry: accurately processing quotes, orders, jobs and tickets for customers in TCR system
- Answer and direct all incoming calls, greet walk-in customers
- Handle inquiries for quotes, orders, deliveries and pick-ups, as well as customer concerns
- Invoicing rental customers promptly
- Build and maintain customer relationships
- Take payment on cash sales

**Qualifications**:

- Approximately 2 years’ experience in customer service and/or sales is required.
- Previous experience working in the traffic control/construction industry is an asset.
- Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
- Strong verbal and written communication skills are required.

**Why Choose ATS Traffic?**:
We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.
- **Health and Dental Coverage**:

- **Can qualify for a Health Spending Account**:

- **Regular company events like barbecues and holiday parties

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