IT Support

2 months ago

Richmond, Canada Baydo Development Corporation Full time

Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Install, configure, and maintain hardware and software systems
- Set up and manage user accounts and permissions
- Monitor and maintain computer systems and networks
- Respond to IT support tickets in a timely manner
- Collaborate with team members to resolve complex technical issues
- Document and track all support activities

**Skills**:

- Proficient in VPN setup and troubleshooting
- Strong knowledge of Linux and Windows operating systems
- Experience in providing technical support to end-users
- Familiarity with office productivity software (e.g., Microsoft Office)
- Working knowledge of ticketing systems such as Remedy or Jira
- Excellent problem-solving and communication skills
- Ability to work independently and in a team environment
- Prior experience in a help desk or IT support role is preferred

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

**Salary**: $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- IT support: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- Richmond, BC V6V 1V2 (required)

Ability to Relocate:

- Richmond, BC V6V 1V2: Relocate before starting work (required)

Work Location: In person

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