Trip Supporter

3 weeks ago

Edmonton, Canada Trimark People Solutions Inc. Full time

**Do you thrive in a fast-paced environment where you can contribute your superior multi-tasking skills, decision making, and communications skills?**

**We are hiring two (2) Trip Supporters [Dispatchers] to work in our Edmonton location.**

**Evening shifts with weekend availability.**

This role requires excellent leadership, problem solving, and demonstration of professionalism in a culture of safety while ensuring compliance with Company programs and procedures, Provincial and Federal regulations, and client policies.

The Dispatcher ensures clients have an amazing experience as they tour Western Canada on premium motor coaches. You will be an integral member of the TRAXX team, working with the Duty Manager to ensure all Motor Coach Operator and road (trip) activities are supported and monitored according to customer itineraries and transportation (regulatory) requirements. The Dispatcher frequently collaborates with other Managers of the organization. Your priority will be to ensure TRAXX safely delivers on and exceeds our customers’ expectations of their TRAXX Coachlines experience.

**KEY RESPONSIBILITIES**
- Responsible to manage the day-to-day schedule of the operators and the fleet, allocating appropriate type of coaches for each trip.
- Responsible to assess and support all operator inquiries and to provide relevant trip information
- Ensure communication with operators at scheduled check-ins
- Other duties as assigned.

**ABOUT YOU**

You are known for your ability to remain calm and professional while effectively handling multiple calls and tasks, addressing problems, and dispatching appropriate team members. Key to your success are your communication, time management, and decision making skills.

**QUALIFICATIONS & EXPERIENCE**
- Effective decision making, problem solving, planning and attention to detail.
- Strong interpersonal skills (organizational, team oriented & focused).
- Good working knowledge of western Canada.
- Must be able to work flexible schedules that includes early mornings, evenings, weekends, and holidays.
- Working knowledge of Microsoft Office software (Word, Excel, Outlook, etc.); knowledge of transportation software is an asset.
- Experience in the truck or highway bus transportation industry an asset.

**WHAT’S IN IT FOR YOU?**

At TRAXX, we are in the people business. No matter your role in the company, from maintenance techs to drivers and office team members, you play an important part in the day to day operations and ensuring a smooth transition from planning to travel implementation. We recognize that by providing our employees:

- Positive Learning and Growth Environment
- Competitive pay based on experience.
- Professional development & advancement opportunities

**JOB TYPE**: Full-time, Seasonal (until November 30, 2023). Evening shifts with Weekend availability required.

**ABOUT TRAXX**

TRAXX Coachlines provides first-class charter motor coach services throughout Western Canada and the Greater Seattle Area. At our core, our culture of excellence, transparency and inclusivity is only possible with dedicated team members who share our vision - being the number one choice in group travel solutions locally and abroad. We bring together individuals with diverse backgrounds, talents, and expertise to support our clients. From sports teams to chartered tours to worksite transportation, TRAXX has been providing the best motorcoach experience on the road since 1932.

**Trimark People Solutions | Recruitment Partner for TRAXX Coachlines

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