Business Systems Analyst

3 weeks ago

Burnaby, Canada Pacific Blue Cross Full time

Pacific Blue Cross has been British Columbia's leading benefits provider for 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. Together with our subsidiary BC Life, we provide health, dental, life, disability and travel coverage for approximately 1.5 million British Columbians through employee group plans and through individual plans for those who do not have coverage with their employers.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our Community Connection Health Foundation, we also provide funding to community organizations with a focus on alleviating mental illness and chronic disease. We're interested in finding people who want to make a difference and who will take advantage of every opportunity to build a career with us.

Pacific Blue Cross offers an attractive compensation and benefits package, fitness programs, and an onsite gym and cafeteria. Our workplace culture values health and wellness, continuing education, environmental sustainability and giving back to the community.

We are currently recruiting for a Business Systems Analyst to join our IaTS team This is a permanent, full-time role, and will require working from both, office and home (hybrid).

**Job Summary**

**Job Duties**

**_Self-Organized Work Team Member_**

1. As an active member of a self-organized work team and through group cooperation, shared processes and team problem solving, collaborates collectively in the planning, design, testing, execution and delivery stages of technology-driven products and services that meet the needs of the business and deliver value by:

- defining and expanding on the design features, components and overall priorities communicated by business stakeholders;
- estimating size and complexity of the work, and as a group, assessing team capacity to complete the work, determining achievable goals for each stage and identifying out of scope activities;
- collaborating regularly with all team members throughout all stages of the work to track team progress, problem solve roadblocks and interdependencies, and identify options for enhancing stakeholder value in upcoming stages of the work;
- committing to and delivering on individually assigned activities and tasks within established time frames, as determined by the team as a whole;
- preparing and delivering informal presentations to the team and/or key stakeholders on technical design elements, demonstrations of challenges encountered in any stages of design or delivery, options for team and stakeholder feedback and consideration, and any other aspects where team collaboration can contribute to the quality, timing or effectiveness of shared outcomes;
- contributing to the smooth flow of communication between all team members and stakeholders;
- collectively assessing release and deployment status, and determining timing and activities required to deliver products into production;
- participating in retrospectives and sharing in the evaluation of delivery outcomes at the conclusion of each stage of the work, recognizing and celebrating successes, developing action plans for incorporating past or current experiences and new learnings into future team initiatives, and pursuing opportunities for continuous improvement;
- transferring knowledge to team colleagues in specific areas of individual expertise to increase team efficiency and operation, capitalize on opportunities for growth and development, and increase team engagement;
- liaising with stakeholders throughout all stages of the work to identify and facilitate the removal of barriers to successful team delivery; refers challenges outside of the team’s influence to resources external to the team’s day-to-day operation;

**_Liaison to the Business Stakeholder_**

2. Interprets and translates design features, components and priorities into detailed user stories to contribute to team understanding of requirements, and to aid in planning the work by:

- consulting with stakeholders to document requirements and identify and compile all information required to fully communicate business requirements for enhanced or newproduct/service solutions to the development team;
- investigating user-identified production incidents or other events through review of data set-up, user procedures applied prior to the incident, existing system capabilities and enhancement history, file requirements and system interdependencies;
- analyzing the effectiveness of existing products/service including business processes, work flow, process overlaps, bottlenecks, sources of delay, error potential, decision points and cycle times;
- mapping current processes;
- researching software and hardware product or services, assessing feasibility and compiling resource estimates;
- contributing to the development of cost-benefit and ROI analyses by identifying required information at business stakeholder or team member request, r

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