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Representative, Collections, Level 1
5 months ago
Rifco National Auto Finance has been providing Canadians with non-prime auto financing options since 2002. We’ve secured ourselves as one of Canada’s fastest growing auto financing companies due to our personalized service and commitment to building strong, long-lasting partnerships. Headquartered in Red Deer, Alberta we pride ourselves on a fun, friendly and successful partnership with our clients, employees and the community.
Representative, Collections
As a Representative, Collections you will be responsible for contributing to a reduction in delinquency by participating in predictive dialer campaigns to negotiate full payment of arrears or payment arrangements. You will also contribute to a reduction in loan losses by maintaining the client in their loan as long as possible through firm payment arrangements and by offering alternate options.
QUALIFICATIONS REQUIRED
- Minimum 1-year Consumer or Payday loan Collections experience
- High School Diploma
- 1-2 years of office experience
- Strong Computer skills including Microsoft office
- Detail oriented
- Exceptional verbal and oral communication skills.
- Ability to work at a fast pace and prioritize workflow
JOB RESPONSIBILITIES
- Sells the borrower on the benefits of bringing their account current and keeping it current.
- Locates new contact information for clients using basic skip trace techniques.
- Consistent and accurate notes are maintained on all accounts using approved note line templates.
- Performs financial analysis of client budgets to determine loan affordability.
- Adhering to policies and procedures.
Please note that preference will be given to applicants with Collections experience.
