Online Csr Group Administration
4 weeks ago
**Why RWAM?**:
Are you looking to work with a dedicated team of professionals making a difference in the lives of employers and employees every day? This position will be based at our head office in the rapidly growing town of Elmira, minutes from Waterloo, where you can enjoy the benefits of a small-town atmosphere with all the perks of the big city
As a member of our team, you will enjoy a positive work environment with flexibility, professional training and a compensation package that includes comprehensive benefits and a company pension. At RWAM, we embrace a people-first philosophy, and we are passionate about our customer experience and meeting the unique insurance needs of our advisors, employers, and employees alike.
**About The Role**:
The Group Administration department is a dynamic unit accountable for all aspects of admin related tasks such as new issues, amendments, member maintenance, medical underwriting, and on-line administration support. The client management and the delivery of superior customer service is key to all our clients. Along with providing excellent customer service, a Customer Service Representative is responsible for administering day-to-day transactions, maintaining high call volumes and handling inquiries received from Plan Members and Plan Administrative online sites and mobile app.
**What You’ll Be Doing**:
- Assist Plan Sponsors and Plan Members to manage their group benefit plans through both written and verbal communication. i.e. inquiries through phone que or online CSR mailbox
- Communicate with Plan Sponsors and Plan Members ensuring that all inquires are handled efficiently and professionally.
- Help Clients with basic questions and guidance with administrative forms
- Manage online troubleshooting for Plan Members ie. Login resets, claim searches, etc.
- Trouble shoot and manage online for Plan Administrators with applicable tools (video resources)
***:
**What You’ll Bring**:
- Client oriented skills and an eagerness to work in a team environment
- Excellent written and verbal communication skills
- Ability to work well under pressure
- Ability to prioritize and organize workload
- A keen eye for detail and the capacity to multi-task
- Strong knowledge of Word, Excel, Outlook Infotrac
- Telephone skills
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