Field Service Technician

1 week ago

Victoria, Canada Glory Global Solutions Full time

**COMPANY OVERVIEW**

As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement, and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

**GLORY OFFERS**:
Group RRSP with company contribution of 50% of employee’s contribution

Education Reimbursement, Comprehensive Benefit Package including tuition and adoption assistance, Bonus Opportunities, & Career Advancement

**ROLE PURPOSE**:
As a Field Service Technician, you are the face of GLORY. As a member of the GLORY Field Service team, you will be empowered to:

- Directly manage all aspects of customer service and care with our clients
- Independently troubleshoot and repair a variety of high-speed cash-handling equipment
- Track and manage parts/tools
- Stay abreast of changes in technical and functional elements of GLORY equipment

THIS JOB MIGHT BE RIGHT FOR YOU IF:

- You enjoy interacting with people and providing good customer service.
- You consider yourself mechanically inclined and a fast learner.
- You have great communication skills and can effectively convey information.
- You are conscientious. You take the time to ensure that your work is done right.
- You enjoy working with mínimal supervision. You are confident in your ability to prioritize and make critical decisions.
- You are driven and motivated to make a meaningful impact in your role.

**MAIN RESPONSIBILITIES**:

- Ensure overall customer satisfaction
- Diagnose system problems and make repairs
- Keep customer apprised of progress during maintenance or a down system situation
- Document system problems and preventative maintenance in customer site log
- Gather and record machine information to monitor performance
- Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
- Make recommendations for improving the service, reliability, and performance of our equipment
- Escalate difficult technical problems by seeking timely advise or assistance from technical support
- Establish preventative maintenance schedules and implement according to company specifications
- Any other job responsibilities as assigned within scope of position. The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- Adhere to safety guidelines and policies, complete required EHS training, timely reporting of any job site accidents (for an injury or property damage).

**PAY RANGE**:

- From: $50,000 to $65,000 per year, plus overtime and on-call pay
- Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

**_ Glory’s Benefits:_**
- Group RRSP Retirement Plan -Glory matches 50 % of employee’s contribution up to 3% of your base salary
- The premiums of the following Group insurance are paid at 50% by the employer.
- Extended Health insurance
- Telemedicine - 24/7 Virtual Doctor and Nurse Line
- Dental insurance
- Vision insurance
- Basic Life insurance and AD&D
- Short Term Disability / Long Term Disability / Employee Assistance Program
- Paid Vacation - start with a prorated amount of hours your first year depending on start date. 75 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days
- Paid Holidays - 9 to 12 days based on start date and Province of work
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
- Company Vehicle/Insurance - this benefit only applies to certain positions

**REQUIRED EDUCATION AND QUALIFICATIONS**

**Education Level**:

- Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
- Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

**Qual

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