Assistant F/o Manager

3 weeks ago

Collingwood, Canada Living Water Resorts Full time

**Living Water Resorts prides itself in its people. **As a company we make a commitment to attracting and retaining the best talent. From part-time jobs, to co-operative education experiences, to Leadership positions, Living Water Resorts offers employees the perfect place to build their resume.

**Four reasons to join LWR**:

- Join a caring work culture which is inclusive, positive and fair; where opportunities are open to all, and Team Members ‘treat others the way you want to be treated’.
- Join a team that operates with a sense of pride and takes ownership; where doing the unexpected to create a memorable moment for someone else is rewarded.
- Join a company that values teamwork; where no one person is more important than another; where health and well-being are actively promoted; where you will be encouraged to participate in staff activities; where you will be expected to take advantage of the Resort Perks and lifestyle.
- Join an organization that offers a variety of learning and development opportunities; where Leaders strive to provide coaching and career support; where Team Members are given pathways to develop personal and professional skills; where Team Members are supported to reach their full potential and progress their career.

The **Assistant Front Office Manager **position works closely with other departments to ensure all guests are checked in and checked out in a timely and welcoming manner. This position assumes a very “hands on” management of the day to day operation of the Front Office department.

**KEY DUTIES**
- Leads and coaches staff members and communicates in a professional manner maintaining good relationships, listens and responds appropriately.
- Conducts daily shift briefings and monthly departmental meetings.
- Conducts Employee Performance Reviews in a timely manner as outlined by company policy - probationary and annual reviews.
- Responds to all guest complaints immediately and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
- Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest. Liaise, communicates and gives feedback daily with the reservations, housekeeping, maintenance, accounting, F&B, sales, group sales and membership services departments to ensure a smooth and seamless guest experience.
- Participates in resort meetings including weekly management meetings.
- Assists in the development and implementation of the department yearly budget ensuring the financial goals are achieved throughout the year.
- Assists with the preparation of the weekly staff work schedule, adjusting the numbers do to business demands, vacations, sick leaves, daily call offs, etc.

**QUALIFICATIONS**
- College diploma
- Hospitality School Diploma an asset
- Minimum 2 years experience in a supervisory / management role in Housekeeping or Front Office
- Computer literacy in MS Excel and Word
- Good oral and written communication skills
- Excellent time management skills
- Excellent attention to detail skills

Living Water Resorts is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. Should you require accommodation in relation to any of the materials or processes used during the recruitment and selection process, please notify Human Resources. Living Water Resorts will make every effort to accommodate persons with disabilities in a timely, effective and suitable manner.

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