Customer Service
2 months ago
**Overview**
**Responsibilities**:
- Engage with customers via phone, and chat to provide assistance and resolve inquiries
- Utilize effective communication skills to ensure customer satisfaction
- Identify opportunities for upselling products or services to customers
- Conduct data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and phone etiquette at all times
**Requirements**:
- Proficiency in English; fluency in French, Lingala, Yeruba, Igbo, Tshiluba is a plus
- Strong customer service skills with the ability to handle various customer personalities
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Experience in sales or customer service is preferred
- Strong data entry skills with attention to detail
- Multilingual abilities are advantageous
Pay: $17.45-$18.49 per hour
Expected hours: No less than 8 per week
Additional pay:
- Bonus pay
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Flexible language requirement:
- English not required
- French not required
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
Application deadline: 2024-12-15
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