Customer Service

2 months ago


Calgary, Canada Juk African and caribbean store Inc Full time

**Overview**

**Responsibilities**:

- Engage with customers via phone, and chat to provide assistance and resolve inquiries
- Utilize effective communication skills to ensure customer satisfaction
- Identify opportunities for upselling products or services to customers
- Conduct data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of professionalism and phone etiquette at all times

**Requirements**:

- Proficiency in English; fluency in French, Lingala, Yeruba, Igbo, Tshiluba is a plus
- Strong customer service skills with the ability to handle various customer personalities
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Experience in sales or customer service is preferred
- Strong data entry skills with attention to detail
- Multilingual abilities are advantageous

Pay: $17.45-$18.49 per hour

Expected hours: No less than 8 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Flexible language requirement:

- English not required
- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

Work Location: In person

Application deadline: 2024-12-15



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