Intake Clerk

**About Durham College**:
Durham College (DC) is leading the way as a post-secondary institution, offering an innovative and transformative student experience and hands-on learning opportunities. With this focus top of mind for our students and our employees, DC is proud to be one of the fastest-growing colleges in the province and annually ranked as one of the GTA’s Top 100 employers.

The college offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, justice, media, art and design.

With a focus on experiential learning, DC graduates are known for having the skills and knowledge employers need. More than 104,000 alumni represent the college, both locally and around the world.

Serving the Durham Region and Northumberland County communities for over 50 years, with campuses in Oshawa and Whitby, the college offers over 12,500 full-time post-secondary and apprenticeship students access to more than 145 full-time post-secondary programs - including four honours bachelor degrees and nine apprenticeship programs. Led by over 1,860 full
- and part-time staff, DC has an estimated annual economic impact of more than $913 million on Durham Region.

**DUTIES**:
This position provides support to students and staff and performs a variety of duties associated with the Access and Support Centre (ASC). The incumbent is knowledgeable and sensitive to the educational needs of students with exceptionalities; students who are struggling academically and or require referral to counselling services, in addition to the policies of Durham College. The incumbent will represent the ASC in a professional manner.

**Customer Service**:

- Provide referrals to students as appropriate.
- Schedule appointments for students to meet staff in the
- Follow-up with registered students on behalf of the centre as needed.
- Respect confidentiality of student information (verbal and written).
- Respond appropriately to students or parents in distress.

**Clerical Support**:

- Enter information into databases and print off reports (utilizing Banner).
- Enter student contact information into clockworks database, with each new student/appointment
- Maintain correspondence, distribute and receive student intake forms, create student files.
- Facilitate the peer coaching process by providing information, referrals, and arranging peer coaching student/tutor meetings
- Provide photocopies and collate as required.
- Maintain filing system for office.
- Provide clerical support to department staff as required.
- Receive and sort mail for the department.
- Ensure office supplies and equipment are tracked and replaced as needed
- Ensure staff absences are communicated to the Manager and Director immediately to ensure
- alternate service plan can be put into effect.
- Record and maintain attendance records for the department staff.
- Schedule, prepare agendas and record minutes of staff meetings.
- Ensure the ASC reception area is welcoming and well maintained.
- Oversee the proper disposal of highly sensitive/confidential student records in accordance with the ASC’s record archiving plan.

**QUALIFICATIONS**:

- Minimum of a two-year diploma in Office Administration, Medical reception or Business Administration.
- Minimum of two years of work experience in office, reception and customer service.
- Must have experience and demonstrating understanding and sensitivity to individuals with various exceptionalities.
- Mental Health First Aid, and ASIST training certifications are preferred.
- Experience in Clockworks systems is an asset.
- Excellent customer service/interpersonal skills.
- Strong oral and public speaking skills and superior writing ability, creative and excellent organizational and problem-solving skills.

Required Skills

Hourly rate: $26.01

Required Experience

Hours: 24, scheduled between 8:30am and 4:30pm (occasional evening or weekend work may be required)