Resort Manager
2 weeks ago
Lakeside Villa is a boutique motel in Penticton, BC with 16 units. We are an upscale all suite motel looking to change the motel game into a luxury experience by annual renovations and improvements to our property.
**Job Requirements**:
Availability:
This is a salaried position requiring a flexible workday (5 days a week).
- Peak Season (May - September) - Duties are typically required from 8am - 11am & 3pm - 8pm
- Off Peak Season (October & February - April) - Duties are typically required from 9am - 5pm with potentially 1-2 evening check-in;s.
- Resort closed annually (November - January)
Guest Services:
- Create a warm, safe, and comfortable guest experience and ensure all aspects of the guest’s stay exceed their expectations.
- Greet guests upon arrival, check-in and provide an overview of the property and policies.
- Respond to guest inquiries, concerns and complaints as needed.
- First point of contact for all guest inquiries by phone/text.
- Completing phone reservations and taking payment per deposit policies.
- Providing guest concierge services.
Resort Operations:
- Lead by example in a team-based work environment.
- Lead and manage housekeeping staff and if required assist in cleaning guest suites.
- “Think like an investor” by promoting a work environment that reinforces operational effectiveness and operation efficiency to assure continued profitability.
- Inspecting guest rooms prior to check-in to ensure they meet cleanliness and presentation standards.
- Ensure the lobby, laundry room, parking lot and outdoor guest areas are tidy & clean.
- Maintain & service all on site housekeeping equipment.
- Ensure that all resort facilities are maintained in safe condition and immediately notify management when resort operations are unsafe and/or beyond normal repair.
- Ensure all employees are aware of the resort’s safety procedures and are proficient in the use of its safety equipment.
**Qualifications**:
- Ability to live on property (non-smoker, no pets).
- Excellent communication, phone etiquette, and customer service skills.
- Criminal background check required.
- Exceptional Guest Service and issue resolution skills vital to success in this role.
- Experience working in a hospitality/guest services department.
- Hospitality diploma or two years previous supervisory/front desk experience in a hospitality environment preferred.
- Proven record of people leadership skills, with an empathetic and caring approach.
- Excellent planning and organizing skills and clear verbal and written communication skills.
- Previous experience using point of sale (POS) systems (current software - Cloudbeds).
- Ability to do housekeeping and light maintenance.
- A team player that jumps in with whatever is required.
**Benefits**:
- Annual Incentive plan
- Annual paid vacation
- Additional time off available from November - January
**Salary**: $35,000.00-$45,000.00 per year
Flexible Language Requirement:
- French not required
Supplemental pay types:
- Bonus pay
- Commission pay
Work Location: In person
-
Front Desk Agent
4 days ago
Penticton, Canada Penticton Lakeside Resort Full timeJOB DESCRIPTION: Qualifications: Roles / Responsibilities: - Greet & interact with guests/patrons on all levels of their experience at the resort while providing excellent customer service - Answer phone calls in a professional and timely manner - Process individual guest check-ins and check-outs - Process group check-ins and check-outs - Ensure guest...
-
Hotel Manager
Found in: Whatjobs CA C2 - 2 weeks ago
Penticton, Canada Sahara Courtyard Inn (1995) Ltd. Full timeEmployer details: Sahara Courtyard Inn (1995) Ltd. Job details Location: 1048, Westminster Ave. W, Penticton, BC V2A 1L5 Vacancy: 1 Salary: 31.00/Hr Vacation Pay: As per BC Employment Standards Terms of employment: Permanent employment Full time 40 hr/Week Employment groups: Indigenous people, Newcomers to Canada, Older workers, Veterans, Visible minorities,...
-
Hotel Manager
Found in: beBee S CA - 2 weeks ago
Penticton, Canada Sahara Courtyard Inn (1995) Ltd. Full timeEmployer details: Sahara Courtyard Inn (1995) Ltd. Job details Location: 1048, Westminster Ave. W, Penticton, BC V2A 1L5 Vacancy: 1 Salary: 31.00/Hr Vacation Pay: As per BC Employment Standards Terms of employment: Permanent employment Full time 40 hr/Week Employment groups: Indigenous people, Newcomers to Canada, Older workers, Veterans, Visible minorities,...
-
Hotel Manager
Found in: beBee jobs CA - 1 week ago
Penticton, British Columbia, Canada Sahara Courtyard Inn (1995) Ltd. Full timeEmployer details: Sahara Courtyard Inn LtdJob details Location:1048, Westminster Ave.W, Penticton, BC V2A 1L5 Vacancy: 1 Salary: 31.00/Hr Vacation Pay: As per BC Employment Standards Terms of employment: Permanent employment Full time 40 hr/Week Employment groups: Indigenous people, Newcomers to Canada, Older workers, Veterans, Visible minorities, Youth...
-
hotel manager
Found in: Talent CA 2 C2 - 6 days ago
Penticton, Canada Sahara Courtyard Inn (1995) Ltd. Full timeDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsWork settingHotel, motel, resortTasksDevelop and implement policies and procedures for daily operationsRecruit and hire staffSupervise...
-
hotel manager
Found in: Talent CA 2 C2 - 3 weeks ago
Penticton, Canada Sahara Courtyard Inn (1995) Ltd. Full timeWork Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 2 years to less than 3 yearsWork settingHotel, motel, resortTasksDevelop and implement policies and procedures for daily operationsRecruit and hire staffSupervise...
-
Bellman
19 hours ago
Penticton, Canada Penticton Lakeside Resort Full timeJOB DESCRIPTION: The function of a Bellman is to work closely with the Front Office Staff, Management and other hotel departments in providing exceptional and professional guest experience. The Bellman is often the first and last person a guest sees while staying at the hotel. The care and attention that goes with this position is crucial to the success of a...