Field Supervisor

2 weeks ago

London, Canada Schindler Full time

**Location: London, ON, Ontario, Canada**
**Job ID**: 67926

**We ElevateYou**:
Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

**Join us as a**

**Field Supervisor - New Installations**:
**We Elevate... Your Responsibilities**:
The Field Supervisor - New Installations is responsible for the installation of new installations projects through conforming to customer and company requirements as related to quality improvements, safety, cost improvement and customer satisfaction in support of Branch and Region objectives. He/She has responsibility for managing, coaching and training field and other Supervisory employees in New Installations, as well as health and safety requirements.

**People Management**
- Provide leadership and direction for New Installations operational functions in alignment with local strategies and Corporate and District/Branch objectives
- Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
- Ensure all field and supervisory employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
- Interface with IUEC Representation to foster positive labor relations

**Safety and Supervision**
- Coach and persuade field and supervisory employees on Schindler’s methods of safety, quality and productivity
- Monitor work of field employees from both a quantitative and qualitative point of view, including approval of time tickets and maintenance of vacation schedules
- Investigate employee incidents and near misses, and support early and safe return to work initiatives. Conduct regular safety observations and ensure correct usage of PPE.

**Financial Management**
- Manage new installation work in area of responsibility within framework of financial budget
- Manage field technician manpower to maximize business results

**Process and Quality Management**
- Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model and meet ISO standards
- Ensure each installation project meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
- Ensure compliance with requirements issued by local and government authorities
- Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
- Evaluate and initiate requests for tooling where such tooling would support productivity improvement

**Customer Service and External Relations**
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while costs are minimized
- Ensure customer needs or enquires are met in a prompt, professional manner by providing clear communications.
- Demonstrate to customers that they are receiving fair value for their expenditures
- Communicate with and influence business agents, inspectors, etc., in resolving disputes

**We Elevate... Your Best Self**:

- Post Secondary - preferably in Engineering or Project Management
- 5 or more years in elevator industry or related experience, or a similar industry which includes the supervision of capital equipment installation
- Excellent leadership skills and demonstrated ability to solve problems
- Ability to coach, mentor and guide team members
- Strong communication skills, organization skills and ability to work without supervision
- Self motivated team player with record of achieving results
- Work flexible hours as business demands
- Computer literacy - MS Word, Power Point, Excel, Project

**We Elevate... You**:
**Can You Elevate Us?**:
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.

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