Front Office Agent

1 day ago


Vancouver, Canada VICTORIAN HOTEL Full time

The Victorian Boutique Hotel

Located in the heart of downtown Vancouver, discover the Victorian Hotel-a newly renovated boutique-style property housed in a beautiful brick Victorian era building dating back to 1898. Once inside, guests are transported to the 21st century with 47 beautifully appointed guest rooms designed to create a truly alternative hotel experience. The location is at the nexus of 3 distinct neighborhoods. Historic Gastown, trendy Yaletown, and the brand-new development of “Amazon YVR HQ” and “The Post Building”, all within walking distance. The shopping district of Robson street and the entertainment sector of Granville are also just minutes away.

**The Victorian**, a 47 room boutique-style hotel property is actively looking for an energetic, individual to join our international team as a full-time **Front Desk Agent / Concierge.**

Good communication skills and a positive attitude are essential as well as the ability to work daytime or evening shifts.

**Job Duties**:

- Provide a warm welcome and able to professionally check guests in and out
- Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
- Assisting guest reservations and giving local recommendations (Local knowledge is an asset)
- Accurately complete reports and shift deposit
- Professional personal appearance
- Remain current on room rates, room availability, groups, events to facilitate reservations
- Actively participate in creating and maintaining a COVID safe workplace
- Minimum 1-year experience working at a Hotel or Resort.
- Understand the importance of guest service experience
- Excellent time management
- Adaptable and able to handle multiple priorities
- Enthusiastic and focused to exceed guest expectations
- Proficient in the use of computers and Microsoft Office
- Able to effectively communicate both verbally and in writing
- Ability to work independently and as part of a team

**Job Types**: Full-time, Part-time

**Salary**: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift

Supplemental pay types:

- Commission pay
- Tips

Application question(s):

- What makes you the perfect fit to join our team?
- How would you define excellent customer service?
- How would you rate your local Vancouver knowledge about restaurants or attractions?

**Experience**:

- Front desk: 1 year (required)

**Language**:

- Spanish, French or German (preferred)
- any other languages (preferred)


  • Front Office Agent

    4 weeks ago


    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    Carmana Hotel & Suites, a hotel located in downtown Vancouver, is offering an exciting career opportunity for a Front Office Agent. We are a unique hybrid of a traditional boutique hotel providing nightly stays in our spacious suites as well as extended stays in our high rise residences. We are currently searching for a full time Front Office Agent to join...

  • Front Office Agent

    4 days ago


    Vancouver, Canada PETERSON GROUP PROPERTI Full time

    The Front Office Agent provides the highest quality of customer service to all guests by providing accurate information and services to ensure optimum guest satisfaction. **KEY RESPONSIBILITIES** First-Class Guest Experience - Providing accurate information to guests about hotel policies, services, amenities, and informing guests about the facilities and...


  • North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Front Office Supervisor must be extremally professional and customer service oriented. He/ She must be responsible for supervising the entire front office team including Front Office Agents, and Night Auditors. The Front Office Supervisor must be able to execute their leadership skills and provide all the necessary assistance guidance to the team, there...

  • Front Office Agent

    2 weeks ago


    Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...

  • Front Desk Agent

    3 days ago


    Vancouver, Canada The Sylvia Hotel Full time

    Job Title: Front Desk Agent Company: The Sylvia Hotel Vancouver Job Summary: Join our team at The Sylvia Hotel Vancouver as a Front Desk Agent and be part of a designated heritage building located on English Bay, beside Stanley Park. As a Front Desk Agent, you will play a pivotal role in providing exceptional hospitality and customer service to our guests....

  • Front Desk Agent

    4 days ago


    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    6 days ago


    Vancouver, Canada Best Western Premier Chateau Granville Hotel & Suites Full time

    **Front Desk Agent - full time** As a Front Desk Agent with Best Western Premier Chateau Granville Vancouver, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit. **Summary of...

  • Front Desk Agent

    18 hours ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    17 hours ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada Rosewood Hotel Group Full time

    **General Information**: - Country/Region - Canada - Province/City - Vancouver, B.C. - Location - Rosewood Hotel Georgia - Department - Rooms - Front Office - Job Type - Full-time Permanent **JOB TITLE**:FRONT DESK AGENT** **DEPARTMENT: FRONT DESK** **REPORTS TO: FRONT OFFICE MANAGER** **OVERVIEW/BASIC FUNCTION**: - Check-in/check-out hotel guests...


  • Vancouver, Canada Hyatt Regency Vancouver Full time

    Summary At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring and inclusive culture, and fantastic benefits like: - Discounted lodging...

  • Front Desk Agent

    1 day ago


    Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

    We are looking for our next great colleague to take on the role of Front Desk Agent. Are you guest focused, enthusiastic, and passionate about delivering outstanding guest service? Interested in working with a supportive team and creating unforgettable guest experiences? Pinnacle Hotel Harbourfront is the place you want to work. **Key Responsibilities**: -...


  • North Vancouver, Canada Seaside Hotel Vancouver Full time

    **Job Overview** Reporting to the Front Office Manager, the Front Office Supervisor is responsible for maintaining the standards of all guest services offered by the Hotel, with the main responsibility in the Front Office, including Front Desk, Bell Desk and Valet. The Front Office Supervisor contributes to the success of the Hotel by performing the...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada Pan Pacific Vancouver Full time

    ***: This Front Desk Agent is responsible for registering guests into the hotel and checking out departing guests, acting as an ambassador to the Pan Pacific at all times. **KEY RESPONSIBILITIES**: ***: **The key responsibilities of the Front Desk Agent include but are not limited to**: - Register guests arriving to the hotel and checking out departing...

  • Front Desk Agent

    2 weeks ago


    Vancouver, Canada Rosewood Hotel Georgia Full time

    **JOB TITLE**: FRONT DESK AGENT **DEPARTMENT**: FRONT DESK **REPORTS TO**: FRONT OFFICE MANAGER **OVERVIEW/BASIC FUNCTION**: Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. **RESPONSIBILITIES**: - Maintain complete...

  • Front Desk Agent

    7 days ago


    Vancouver, Canada Coast Hotels Full time

    Your company, your values, your career! Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent (Part-time) will contribute to the overall success of the hotel by providing superior customer service and administrative support to the...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Front Desk Agent

    1 week ago


    North Vancouver, Canada Lonsdale Quay Hotel Full time

    The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent, to be a part of our team. **Full Job Description** **Main Responsibilities** - Register guests arriving to the hotel and checking out departing guests. - Provide courteous, prompt,...