Customer Service Representative

2 weeks ago

St Albert, Canada BMO Financial Group Full time

394 St Albert Rd St Albert Alberta,T8N 5J9

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    1 week ago

    Prince Albert, Canada Steel-Craft Door Sales & Service Ltd. Full time

    **Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....

  • Customer Service Representative

    2 weeks ago

    St. Catharines, Canada Lincoln Appliance Service Centre Inc Full time

    **Customer Service Representative Job Posting** Lincoln Appliance Service Centre was established in 1967 and is located in St. Catharines, servicing the Niagara Region as well as the Hamilton area. Lincoln Appliance provides major appliance service & parts, employing 19 service technicians & an office staff of 24, which includes in-shop technicians. We...

  • Customer Service Representative

    2 weeks ago

    St. Albert, Canada Uline Full time

    **Customer Service Representative** **Starting pay up to $30 per hour** **Edmonton Branch** **25 Richardson Drive, St. Albert, AB T8N 7W4** Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company. **Hours**: Various shifts available. **Position Responsibilities** - Guide and process customer orders and...

  • Customer Service Representative

    1 week ago

    St. Albert, Canada Elle's Boutique Full time

    _Hey! Wanna be an Elle's Babe? We are hiring and would love to hear from you! We are hiring for a customer service representative._ Our mission at Elle's Boutique is to be a daily escape and place where people can come laugh and learn while helping build and support an inspired and supported Elle's Babe community. **The Opportunity** - Handle customer...

  • Canulc customer Service Representative

    1 week ago

    St. Albert, Canada Staples Canada Full time

    : 1232235 **Who we are** Staples Canada is on a journey to become the Working and Learning Company. We are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding...

  • Customer Service Representative

    1 week ago

    St. Albert, Canada ATB Financial Full time

    **Our bottom line is different.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...

  • Banking Customer Service Representative

    7 days ago

    St. Albert, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important...

  • Customer Service Representative

    5 days ago

    St. Albert, Alberta, Canada Aspen Healthcare Full time

    About Aspen HealthcareWe are a dynamic healthcare company dedicated to providing exceptional customer service and support. As a Sales Associate, you will be the first point of contact for customers, ensuring a positive shopping experience.Key Responsibilities:Provide top-notch customer service, assisting customers with product selection and addressing...

  • Casual Customer Service Representative 2

    3 weeks ago

    St. Albert, Canada City of St. Albert Full time

    **Cultivate your Career**: As Alberta's 'Botanical Arts City', St. Albert is a community renowned for its botanical arts, its commitment to a green lifestyle and the cultivation of activities that provide for a well-rounded quality of life. Our employees provide over 66,000 residents with high-quality programs and services and are proud to contribute to...

  • Customer Service Representative

    4 weeks ago

    St. Albert, Canada Staples Canada Full time

    : 1260038 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...

  • Customer Service Representative

    3 days ago

    St. Albert, Alberta, Canada Savers Full time

    Sustainability at Its Best:We pride ourselves on being a for-profit company that champions reuse and sustainability. By purchasing, reselling, and recycling, we reduce waste and give communities a smart way to shop. Our operations support over 100 nonprofit organizations by purchasing donated goods, which helps fund their vital community programs and...

  • Customer Service Representative

    3 weeks ago

    St. John's, Newfoundland and Labrador, Canada Revitalize Marketing Full time

    Revitalize Marketing is a telecommunication-based consulting sales and marketing firm. We help our clients' popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our...

  • Customer Service Representative

    2 weeks ago

    St. Albert, Canada Riel Park RV and Mini Storage Full time

    **Responsibilities**: - Provide outstanding customer service by helping customers with their storage needs - Perform all aspects of the rental process; including following up and closing on inquiries and leads, facility tours, collecting payments, request for information, sales and promotions, cancellations, move-outs, presenting lease agreements and other...

  • Customer Service Representative

    1 week ago

    St. Albert, Canada Riel Park RV and Mini Storage Full time

    **Responsibilities**: - Provide outstanding customer service by helping customers with their storage needs - Perform all aspects of the rental process; including following up and closing on inquiries and leads, facility tours, collecting payments, request for information, sales and promotions, cancellations, move-outs, presenting lease agreements and other...

  • Customer Service Representative

    3 weeks ago

    St. Albert, Canada Riel Park RV and Mini Storage Full time

    **Responsibilities**: - Provide outstanding customer service by helping customers with their storage needs - Perform all aspects of the rental process; including following up and closing on inquiries and leads, facility tours, collecting payments, request for information, sales and promotions, cancellations, move-outs, presenting lease agreements and other...

  • Customer Service Representative

    5 days ago

    Prince Albert, Saskatchewan, Canada Walmart Full time

    About the RoleThis is a great opportunity to join our dynamic retail team at Walmart Canada as a Customer Service Representative.You will play a key role in delivering exceptional customer experiences, providing support to customers, and contributing to the overall success of the store.Key ResponsibilitiesProvide prompt and courteous assistance to customers,...

  • Customer Service Representative

    4 weeks ago

    St. John's, Canada Circle K Full time

    Store 6002108: 184 Torbay Road, St-John'S, Newfoundland and Labrador A1A 2H3 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - **...

  • Customer Service Representative

    2 weeks ago

    St. John's, Canada Circle K Full time

    Store 6002533: 108 George St. West, St.Johns, Newfoundland and Labrador A1C 1M7**Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: -...

  • Customer Service Representative

    2 weeks ago

    St. John's, Canada Circle K Full time

    Store 6002106: 632 Topsail Road, St-John'S, Newfoundland and Labrador A1E 2C9**Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: -...

  • Customer Service Representative

    3 weeks ago

    St. John's, Canada Circle K Full time

    Store 6002530: 279 Portugal Cove Road, St.Johns, Newfoundland and Labrador A1B 4B8 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift...