Customer Service Representative
7 days ago
About Aspen Healthcare
We are a dynamic healthcare company dedicated to providing exceptional customer service and support. As a Sales Associate, you will be the first point of contact for customers, ensuring a positive shopping experience.
Key Responsibilities:
- Provide top-notch customer service, assisting customers with product selection and addressing inquiries in a professional manner.
- Ensure customer satisfaction by delivering excellent support and assistance.
- Handle customer inquiries and resolve issues efficiently to maintain a positive shopping experience.
- Gain in-depth knowledge of our products to confidently answer customer questions.
- Create orders and invoices using our POS system accurately and efficiently.
- Retail products for customers from the store or inventory, ensuring timely service.
- Stay open to learning new skills, including custom fitting for various products.
- Process returns and exchanges according to company policies.
- Collaborate and coordinate with team members to ensure smooth operations.
- Maintain a clean and organized store environment to ensure a pleasant shopping experience.
- Assist with product displays and store merchandising to enhance product visibility.
- Manage and organize inventory to maintain optimal stock levels.
- Track inventory levels and assist in restocking products as needed.
- Provide feedback to management on customer preferences and product trends to improve sales strategies.
Qualifications:
- A high school diploma, GED, or equivalent.
- Brief computer skills and familiarity with POS systems.
- The ability to stay calm and composed when assisting stressed or upset customers.
- Previous customer service experience with a focus on delivering excellent support.
- The ability to lift up to 50 lbs and assist with product handling or restocking.
- Strong communication and interpersonal skills.
- The ability to work well in a team-oriented environment.
- Attention to detail and the ability to manage multiple tasks efficiently.
- The willingness to learn and adapt to store procedures.
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