Customer Service Representative

7 days ago


St Albert, Alberta, Canada Aspen Healthcare Full time

About Aspen Healthcare

We are a dynamic healthcare company dedicated to providing exceptional customer service and support. As a Sales Associate, you will be the first point of contact for customers, ensuring a positive shopping experience.

Key Responsibilities:

  • Provide top-notch customer service, assisting customers with product selection and addressing inquiries in a professional manner.
  • Ensure customer satisfaction by delivering excellent support and assistance.
  • Handle customer inquiries and resolve issues efficiently to maintain a positive shopping experience.
  • Gain in-depth knowledge of our products to confidently answer customer questions.
  • Create orders and invoices using our POS system accurately and efficiently.
  • Retail products for customers from the store or inventory, ensuring timely service.
  • Stay open to learning new skills, including custom fitting for various products.
  • Process returns and exchanges according to company policies.
  • Collaborate and coordinate with team members to ensure smooth operations.
  • Maintain a clean and organized store environment to ensure a pleasant shopping experience.
  • Assist with product displays and store merchandising to enhance product visibility.
  • Manage and organize inventory to maintain optimal stock levels.
  • Track inventory levels and assist in restocking products as needed.
  • Provide feedback to management on customer preferences and product trends to improve sales strategies.

Qualifications:

  • A high school diploma, GED, or equivalent.
  • Brief computer skills and familiarity with POS systems.
  • The ability to stay calm and composed when assisting stressed or upset customers.
  • Previous customer service experience with a focus on delivering excellent support.
  • The ability to lift up to 50 lbs and assist with product handling or restocking.
  • Strong communication and interpersonal skills.
  • The ability to work well in a team-oriented environment.
  • Attention to detail and the ability to manage multiple tasks efficiently.
  • The willingness to learn and adapt to store procedures.


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