Business Analysis Specialist

4 months ago

Toronto, Canada TD Bank Full time

**Business Analysis Specialist**:

- 431529BR

**Job Category - Primary**
- Technology Solutions

**Work Location**
- TD Centre - West - 100 Wellington Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Hours/Availability Detail**
- 37.5

**Pay Details**

**Department Overview**

**Job Description Summary**

Oversee and may lead requirements management throughout the lifecycle of high risk, strategic, complex initiatives requiring a cohesive approach to broad business solutions with full traceability to realize initiative benefits.**Key Accountabilities**

**CUSTOMER**
- Identify, document, and validate current state processes and support stakeholders to design the desired future state; provide recommendations and/or direction based on the end-to-end customer experience when making decisions.
- Oversees, provide support and input to business requirements delivery and monitor/assess/mitigate requirements-related risks, ensure quality outputs and track progress
- Ensure business processes/systems impacted by requirements are analyzed and the acceptance criteria clearly demonstrates the changes to business process/systems to meet customer needs.
- Work with Change Management to assess and ensure that customer and employee experience / stakeholder impacts are appropriately identified and managed.
- Manage and oversee the traceability of business requirements.
- Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution.

**Job Details**

**SHAREHOLDER**
- Ensure work meets associated regulatory and framework controls, standards, and best practices.
- Support team in managing and building positive relationships with partners and key stakeholders
- Effectively communicate with stakeholders to ensure alignment to delivery framework and objectives.
- Promptly manage concerns from stakeholders and ensure timely and effective problem resolution.
- Support change management planning and activities, including those that ensure operational readiness.
- Support implementation and post-implementation planning and activities.
- Support Request for Information (RFI) or Request for Proposal (RFP) planning and activities, when required.
- Provides support/oversight and guidance in the delivery of requirements with focus on quality, reusability, scalability, and innovation.
- Adhere to the TD Code of Conduct.

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/points of interest.
- Provide thought leadership and/or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit.
- Keep current on emerging trends/developments and grow knowledge of the business, related tools, and techniques.
- Participate in personal performance management and development activities, including cross training within own team.
- Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities.
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
- Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships.
- Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.

**Job Requirements**

**BREADTH & DEPTH**
- Advanced knowledge of business analysis, and delivery execution practices and standards.
- Advanced understanding and acts as a conduit for business and user interaction with technology.
- Provides leadership guidance, makes recommendations, and collaborates with business and technology to ensure the technology solution meets the business needs.
- Provides advisory support and guidance, and oversees requirements management.
- Identifies and leads problem resolution for complex requirements related issues.
- Works autonomously as the lead business analyst and coaches and guides members within area of expertise.
- May Lead requirements management for high risk, strategic initiatives.
- Reports to a Senior Manager or Practice Area Lead.

**EXPERIENCE & EDUCATION**
- Undergraduate degree.
- 7+ years related business analysis experience.
- Business Analysis Accreditation.
- Experience working with Scaled Agile framework (SAFe) and with Scrum methodology.

**Additional Information**
- In depth knowledge of Life and Health systems would be very beneficial
- Experience working with Credit Protection Insurance would be an

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