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Desktop Support Analyst

1 month ago

Winnipeg, Canada StandardAero Full time

**Build an Aviation Career You're Proud Of**

At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.

**Position Description**:
**Specific Accountabilities**
- Responsible for answering and triaging Service Desk calls and Jira tickets and documenting troubleshooting steps and resolution accordingly.
- Coordinates administrative and logístical details associated with providing systems software and hardware support to users. Completes follow-ups with users to ensure requests are resolved.
- Part of rotation schedule to provide after-hours on-call support
- Coordinates the repairs to any personal computer and/or peripherals with major manufacturers/suppliers ensuring warranty provisions apply.
- Assists in maintaining software library of all company-owned personal computer-based software, ensuring compliance with all software licenses and copyright laws.
- Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.

**Technical Requirements**
- Thorough knowledge of information technology including local area networking, wide area networking and remote communication systems.
- Thorough knowledge of PC's and related hardware peripherals in the current company operating system environment.
- Good analytical, decision making, interpersonal, oral and written communication skills.

**Position Requirements**
- The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school. The person requires an ability to understand, utilize and communicate specialized information in speech and written text. This specialized training is often formalized and recognized by a specific certificate, diploma or license.
- Employment type: Full-Time Regular 40 hours/week
- Experience Required: Minimum 1 year
- Education Required: College Diploma (Canada) in Information Technology
- Travel percentage: < 5%
- After hours on call support required

**Benefits that make life better**:

- Comprehensive Healthcare
- 5% RRSP Matching
- Paid Time Off
- Bonus Opportunities
- Short
- & Long-Term Disability
- Life & AD&D Insurance Learning & Training opportunities

**Raising the Standard of Excellence since 1911**

With over a century of proven excellence, StandardAero has become an industry leader in MRO services and customized solutions in the aerospace field. Our shared values and learning-based culture inspire our team to exceed their potential and power our customers' missions worldwide. With on-the-job training, advancement opportunities, and excellent benefits, StandardAero invites you to experience a fulfilling and meaningful career with us.

**Inclusivity Is Our Standard**

StandardAero offers equal employment opportunities for all. Our supportive environment celebrates diversity with no room for harassment or discrimination of any kind. We invite you to bring your authentic self to our team and experience our welcoming culture.