Life Events Representative

3 months ago

Toronto, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Claims Center of Excellence department plays a crucial role with our clients, members, sponsors, and advisors. We provide the financial help and support when they most need it through the claims process. We are looking for a motivated individuals who are eager to hold a position as Life Events Representative.

As a Life Events Representative you will be responsible for managing the entire death claim process from initial notification through to final settlement. This role requires strong analytical skills, a high level of accuracy, and the ability to handle sensitive situations with compassion and professionalism. You will gain experience working on a diverse set of tasks that will enhance your knowledge of the life claims process. The opportunity to strengthen your knowledge of GRS products and develop your competencies skills through hands-on experience. You will interact with our internal and external partners including work group Managers, Finance, consultants, beneficiaries and third parties.

Are you someone who recognizes the importance of delivering great customer service with a positive attitude? Are you ready for the next stage of growth in your career in a fast-paced & client-centric team? Learn new skills while working in a supportive and inclusive environment.

**What will you do?**
- Provide excellent customer service to plan sponsors, members, advisors, and internal partners when handling inquiries and claims. Customer service is a top priority.
- Process death claims within the guaranteed retirement services portfolio, ensuring timely and accurate payment to beneficiaries.
- Work collaboratively with various internal departments to process claims and inquiries in a timely manner. Partnering across teams seems important for effective handling of cases.
- Manage claims workload and ensure claims are processed efficiently to meet service level agreements. Timeliness and quality of work are important performance metrics.
- Act as a liaison between customers and internal teams to resolve issues and ensure customer needs are met. Effective communication and coordination will be crucial.
- May need to gather additional documentation from customers or verify details to complete claims processing. Attention to detail and follow up will be important.
- Keep updated on policies and guidelines to address customer queries accurately. Continual learning is implied.
- Uphold the highest standards of customer service and maintain positive relationships with customers and coworkers. Service excellence is a top priority for this role.

In summary, the key focus areas will be providing excellent customer service, timely claims processing, internal collaboration, and upholding compliance and service level expectations.

You will be require in office 2 days a week.

**What do you need to succeed?**
- Degree in Finance, Accounting, Business, Insurance, or a related field.
- Excellent attention to detail and organizational skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Strong communication and interpersonal skills, with the ability to explain complex processes in a clear and compassionate manner.
- Proficiency in MS office

**Reasons why you should join us under the Sun**:

- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A caring, supportive, and inclusive culture
- A collaborative and interactive team environment
- Working together, sharing common values, and encouraging growth & achievement

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
47,000/47 000 - 77,000/77 000

**Job Category**:
Customer Service / Operations

**Posting End Date**:
06/09/2024

  • Events Coordinator

    5 months ago

    Toronto, Canada Life Sciences Ontario Full time

    **Events Coordinator** Operations - downtown Toronto, Ontario **Who we are and What we do** Life Sciences Ontario is a member-driven organization that represents and promotes the province’s vibrant and diverse life sciences sector. LSO collaborates with governments, academia, industry, and other life science organizations in Ontario and across Canada to...

  • Sun Life Financial Services Representative

    4 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Unlock your potential as a Sun Life Financial Services Representative and build a successful business career.As a Sun Life advisor, you'll receive exceptional training and support to help you grow your business, competitive compensation, and ongoing recognition for your achievements.Key Responsibilities:Grow your business by prospecting within your network...

  • Event Coordinator

    5 months ago

    Toronto, Canada Second Floor Events Full time

    **SUMMARY OF THE POSITION** As a pivotal member of our events team, the Event Coordinator is tasked with steering clients through the intricacies of the event planning process. From the moment our Sales Manager secures an event, the Event Coordinator will leverage their comprehensive industry acumen and unwavering professionalism to meticulously prepare all...

  • General Manager

    6 months ago

    Toronto, Canada Oliver & Bonacini Events Full time

    Company Description O&B Events and Catering offers an extensive portfolio of unique, stylish event and restaurant venues, each one supported by Oliver & Bonacini chef-driven cuisine, professional and personal service and a team of dedicated event coordinators. The diversity of our spaces allows us to host a wide range of events, such as closing dinners,...

  • Avp, Strategy, Events and Experiences

    2 weeks ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Sun Life Financial Services Representative

    4 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Unlock Your Potential as a Sun Life AdvisorAre you ready to take control of your life and career?As a Sun Life advisor, you'll have the opportunity to build a successful business, achieve financial independence, and enjoy a better work-life balance.With our exceptional training and support, you'll be equipped to provide trusted advice and personalized...

  • Sun Life Financial Services Representative

    4 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Unlock your potential as a Sun Life Financial Advisor. Enjoy financial independence and work-life balance by building your own business.As a Sun Life advisor, you'll receive exceptional training and support to help you succeed. You'll have access to competitive compensation, ongoing recognition for your achievements, and a comprehensive suite of business...

  • Sun Life Financial Services Representative

    4 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Unlock Your Potential as a Sun Life AdvisorAre you looking for a career that offers financial independence and work-life balance? As a Sun Life advisor, you'll have the opportunity to build your own business and achieve your goals.With exceptional training and support, you'll be equipped to provide trusted advice and deliver personalized financial solutions...

  • Event Representative

    2 months ago

    Toronto, Canada Altitude Athletic Training Full time

    **About Altitude Athletic Training** Altitude Athletic Training is a specialized fitness facility with one of the largest altitude training rooms in the world and state-of-the-art tech. We cater towards highly motivated members who are driven to succeed. By providing a top-notch experience for members and visitors, we strive to help everyone achieve their...

  • Digital Events

    4 days ago

    Old Toronto, Canada Sun Life Financial Full time

    You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Discover how you can make a difference in the lives of individuals, families and communities around the world. Job Description: The Assistant Vice President,...

  • Digital Events

    1 week ago

    Old Toronto, Canada Sun Life Financial Full time

    h3>AVP, Strategy, Events and Experiences Apply locations: Full time Posted on: Posted Yesterday Job requisition id: JR00104603 You are as unique as your background, experience and point of view. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your...

  • Sun Life Financial Services Representative

    4 weeks ago

    Toronto, Ontario, Canada Sun Life Full time

    Unlock Your Potential with Sun LifeAs a Sun Life advisor, you'll have the opportunity to build a successful business and achieve financial independence. With our exceptional training and support, you'll be equipped to provide trusted advice and deliver personalized financial solutions to clients.Key Responsibilities:Grow your business by prospecting within...

  • Insurance Sales Representative

    2 months ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Insurance Sales Representative

    1 day ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Strategic Event Experience Lead

    1 week ago

    Old Toronto, Canada Sun Life Financial Full time

    At Sun Life Financial, we are committed to delivering exceptional experiences for our employees, advisors, clients, and guests. We are seeking a highly skilled Strategic Event Experience Lead to join our team.Job SummaryThe Strategic Event Experience Lead will be responsible for leading a robust program to support Sun Life's Excel at Hybrid objectives,...

  • Strategic Event Manager

    1 week ago

    Old Toronto, Canada Sun Life Financial Full time

    Sun Life Financial seeks a seasoned Strategic Event Manager to excel in the delivery of outstanding event experiences for its employees.Job Summary:The Assistant Vice President, Strategy, Events & Experiences leads a comprehensive program to support Sun Life's Excel at Hybrid objectives. This role requires a collaborative and forward-thinking individual to...

  • Event Coordinator

    3 months ago

    Toronto, Canada The Lavin Agency Full time

    **Organization Description** The Lavin Agency is the largest intellectual talent agency in the world. We represent the world's leading thinkers, writers, artists, and scientists including Pulitzer Prize winners, Guggenheim Fellows, TED Prize Winners, and Nobel Laureates. We represent people who are making the world a smarter place, and manage their speaking...

  • Events Planner

    2 months ago

    Toronto, Canada Old School YYZ Full time

    **Job Title: Events Planner & Sales Representative** **Location: Old School (Toronto)** **About Us**: Old School is your go-to spot for classic comfort food with a modern twist. We’re known for our lively atmosphere, delicious meals, and welcoming vibe. Now, we’re looking to grow our team with a dedicated Events Planner to bring groups, offices, and...

  • Sales Representative

    4 weeks ago

    Toronto, Ontario, Canada Kognitive Sales Solutions Full time

    Gas Station Event Sales RepresentativeAre you a sales-driven individual looking for a dynamic and exciting work environment? Kognitive Sales Solutions, in partnership with Canadian Tire, is seeking outgoing and personable Field Sales Representatives to join our team.Key Responsibilities:- Educate customers about the benefits of our partner Canadian Tire...

  • Senior Event Planner

    2 weeks ago

    Toronto, Ontario, Canada Financière Sun Life Full time

    Job DescriptionReporting to the Manager, Events Sun Life Financial Distribution (SFLD), the Senior Event Planner will be responsible for managing and executing a variety of high-quality meetings and events from end-to-end. This includes the event design, planning, execution and post-event analysis of advisor and employee experiences for in-person and virtual...