Customer Care Representative
3 weeks ago
Core-Mark is one of the largest marketers of fresh, food, and broad-line supply solutions to the convenience retail industry in North America. Founded in 1888, Core-Mark, part of Performance Food Group’s family of companies, offers a full range of products, marketing programs, and technology solutions in the U.S. and Canada.
At Core-Mark, you will discover a culture that enables you to grow, challenges you to achieve, and embraces you as family. Show us your power and come explore your opportunities with Core-Mark.
THE POWER OF ONE. **STRENGTHENED BY ALL.**
**Position Summary**:
**Schedule**: Monday to Friday, starting at 10:30 am.
**Salary**:$18 an hour.
**Position **Responsibilities**:
- Responding to telephone, written, and in-person inquiries, requests, and concerns from customers.
- Informing customers of unit prices, shipping dates, anticipated delays, and additional information.
- Filing and running reports as needed.
- Processing customer shorts, mis-picks, and credits.
- Conducting account research and resolving problems.
- Channeling customer inquiries to appropriate departments and documenting customer contacts.
- Assuring that appropriate records are maintained and reports are prepared.
- Resolving customer requests for adjustments to orders and billing.
- Entering and retrieving a variety of information using the computer terminal.
- Assisting customers in the ordering process.
- Maintaining current knowledge of pricing and product availability.
- Understanding, interpreting, and explaining company procedures related to products and pricing.
- Performing other related tasks and duties as assigned.
**Skills & Experiences**:
- Minimum of one year of customer service experience.
- Excellent communication skills.
- Ability to add/subtract two-digit numbers and to multiply/divide with 10’s and 100’s.
- Ability to solve practical problems and deal with a variety of concrete variables in situations.
- Ability to perform detailed data entry work accurately and efficiently within deadlines.
- Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.
**Core-Mark Benefits**:
At Core-Mark, we know your power comes from your overall well-being and the well-being of your family. That’s why we offer a comprehensive benefits package that supports the health of you and your family. As a part of our family, your benefit offerings include:
- **Highly Competitive Medical, Dental, & Vision Coverage**:
- **Medical Coverage including: Massage Therapy, Chiropractic, and other Paramedical Practitioners**:
- **Core-Benefits**:Life (includes dependent coverage), Disability, & Employee Assistance Program paid by Core-Mark
- **Work/Life Balance**:Sick Leave, Vacation Time and Holidays
- **Financial Wellness**: RRSP, Paid Direct Drug Card, & Scholarship Opportunities for children of employees
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