Client Specialist

2 weeks ago

Kingston, Canada Benefits by Design Inc. Full time

We are seeking a Client Specialist to join our team

At Benefits by Design (BBD), we help working Canadians promote and protect their health, wealth and happiness by delivering benefits by design and we are looking for people with same passion that we have for helping working Canadians. At BBD our strength comes from combining the diversity and dedication of our three offices and helping each other grow and providing the best customer service.
Together, adapt and grow are the fundamental values we consider in everything we do. We believe that growth is something that is not possible, unless you adapt to changing market which includes innovating with technology and attracting and keeping talented people. This role provides value add through daily customer service leveraging technology, communication skills, and responsiveness in order to manage a block of clients.

Benefits by Design, a division of People Corporation, works with small to medium-sized employers across Canada, administering their group employee benefit programs.

Does your list of strengths include multitasking and prioritizing your workload?

Do you enjoy working with numbers and feel confident communicating with clients?

Do you have a customer service mindset and a passion for helping others?

If your answer to these questions is an enthusiastic "yes", then please keep reading The Customer Success team is the heart of our operation. For Advisors and clients, the service team members are the ones who make the first impression, and our warm, courteous and efficient response to their group needs is what fortifies our stellar reputation in the industry. As a Client Specialist at Benefits by Design, you will have the opportunity to work in a dynamic and supportive team atmosphere, You will also have the chance to:
Grow - you would continue to develop your skills and knowledge, as BBD is focused on helping people grow as individuals and professionals.

Learn - you would be joining an evolving industry (that would be group insurance) and be building a strong product knowledge to resolve customer inquiries, questions and concerns with accuracy in a timely manner.

Adapt - and identify opportunities for improvement as a trusted liaison between the customer and the customer success teams to support day to day business.

Interact - with members of the BBD team (internal) and people from our communities (external) - such as suppliers, advisors and clients.

**What are we looking for in a Client Specialist?**
- A strong perspective on customer service - and who an organization’s customers are
- Experience with Group Benefits as either a professional or as a plan member
- A friendly, professional approach in all forms of communication
- Strong analytical skills with high attention to detail
- A positive attitude and problem-solving instincts to ensure client inquiries are answered and solutions are recommended based on the full need of the client
- High degree of ownership and commitment to work quickly and accurately in a rapidly changing environment.
- Experience with tough conversations and feel comfortable communicating important details.
- Learn by working alongside our group benefit experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Flexible vacation and Personal Time Off
- Assistance for the completion of industry recognized designations

**Job Types**: Full-time, Permanent

Pay: $48,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Wellness program
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Kingston, ON K7K 1Z7

Expected start date: 2024-05-15

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