Reservations Supervisor

1 week ago


Halifax, Canada Ambassatours Gray Line Ltd. Full time

Discover
The Opportunity
Halifax, NS Hospitality and Food Service Experienced Seasonal $18 - $19 / hour

Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax. We offer a wide variety of tour guiding opportunities in many entertaining and interesting tours including Hop On Hop Off sightseeing tours aboard vintage British double deckers buses, coach, walking and hiking tours.

What you'll do

**Responsibilities**:
Reporting to the Reservations Manager the incumbent will be responsible for:
upholding the company's reputation as an industry leader in providing exceptional customer service
communicating with FIT/OTA partners to address questions and requests for upcoming tours
helping guests by answering customer inquiries forwarded from our general info account
working with Employees and Reservations Manager to find helpful and fair resolutions to guest complaints and/or requests with customers
thorough knowledge of tour options
conducting retail and reservation sales transactions in person or by phone and upsell as appropriate
taking personal responsibility for proactively matching customer interests to available products (for both tours and retail)
modelling customer service excellence always when in view or hearing of customers as well as when dealing directly with customers
resolving customer complaints with genuine interest with Reservations Sales Agents
Supervising daily performance and correct any errors/assisting staff in finding areas of improvement
Approving discount and refund requests
Collecting and filing daily paperwork
Assisting with more challenging customers
Opening kiosk locations for the day and ensuring that workstations are fully stocked with Finance Department
following all company-approved cash handling procedures
ensuring that starting tills and cashing out procedures are accurate and efficient
making sure all cash related paperwork is accounted for and taking responsibility for the accurate paper work submitted by Reservation staff members
What you'll need

**Qualifications**:
customer service experience (minimum 2 years)
POS system knowledge
Cash handling experience
General computer fluency

**Required Skills**:
effective communicator
friendly, customer-focused personality
excellent problem solver
pays acute attention to detail
quick, efficient, organized, enjoys working under pressure
professional manner and appearance
able to work independently and as part of a team
able to work on feet for much of the workday at time

Strong writing skills

Customer service training

WHIMIS certified

A little bit about us
Ambassatours Gray Line Ltd.

Ambassatours is the top provider of shore excursions for the cruise lines arriving seasonally in the port of Halifax. We offer a wide variety of tour guiding opportunities in many entertaining and interesting tours including Hop On Hop Off sightseeing tours aboard vintage British double decker buses, coach, walking and hiking tours.

Are you interested?
Work With Us
Approved Apparel Employee wears company business/formal or branded apparel
Hours Full time position with irregular hours including weekends and holidays



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