IT Service Desk Technician

2 months ago


Barrie, Canada SYDNIC Computer Systems Inc Full time

Job Title: Service Desk Technician - Level 1 / 2

Location: Barrie

We are seeking a Service Desk Technician - Level 1/2 to join our team You will resolve computer-related issues for your clients. Good command of English including written is essential to this position.

**Responsibilities**:

- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in-person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions

**Qualifications**:

- 2-3 years previous IT experience required
- Ability to build rapport with clients; Excellent customer service skills
- Strong troubleshooting and critical thinking
- Positive and professional demeanor
- Hardware (Laptop / Desktop / Printer) experience
- A+ Certification (Asset)

**Specific Requirements**:

- Level 1 / 2 role is first and foremost to ensure quick and high-quality resolution to customer issues by supporting & backing-up the Intake Technician (Level 1), and secondly to support longer term project opportunities; providing advanced support of issues/requests that first level is unable to resolve
- Organized and able to keep accurate and complete notes via ticketing system
- Provide support of incoming requests to the service desk regardless of communication method.
- Escalate incidents with accurate documentation to suitable technician, when required
- Monitor and act on incoming alerts, which includes backup success/failure
- Problem Resolution: Perform requests/fixes either remotely or at the desktop level
- Perform preventative maintenance based on pre-defined schedule, including checking and cleaning of workstations, printers, and peripherals.
- Provide on call support based on a schedule as set out by the Team Lead.

**MANDATORY - MUST HAVE VALID G LICENSE**

**Please note that we are unable to sponsor work permits at this time**

**Salary**: $23.00-$25.00 per hour

Expected hours: 40 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Application question(s):

- Do you have a valid G drivers license

**Experience**:

- IT support: 2 years (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

Application deadline: 2024-04-09
Expected start date: 2024-05-06


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