IT Service Desk Technician
2 months ago
Job Title: Service Desk Technician - Level 1 / 2
Location: Barrie
We are seeking a Service Desk Technician - Level 1/2 to join our team You will resolve computer-related issues for your clients. Good command of English including written is essential to this position.
**Responsibilities**:
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in-person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
**Qualifications**:
- 2-3 years previous IT experience required
- Ability to build rapport with clients; Excellent customer service skills
- Strong troubleshooting and critical thinking
- Positive and professional demeanor
- Hardware (Laptop / Desktop / Printer) experience
- A+ Certification (Asset)
**Specific Requirements**:
- Level 1 / 2 role is first and foremost to ensure quick and high-quality resolution to customer issues by supporting & backing-up the Intake Technician (Level 1), and secondly to support longer term project opportunities; providing advanced support of issues/requests that first level is unable to resolve
- Organized and able to keep accurate and complete notes via ticketing system
- Provide support of incoming requests to the service desk regardless of communication method.
- Escalate incidents with accurate documentation to suitable technician, when required
- Monitor and act on incoming alerts, which includes backup success/failure
- Problem Resolution: Perform requests/fixes either remotely or at the desktop level
- Perform preventative maintenance based on pre-defined schedule, including checking and cleaning of workstations, printers, and peripherals.
- Provide on call support based on a schedule as set out by the Team Lead.
**MANDATORY - MUST HAVE VALID G LICENSE**
**Please note that we are unable to sponsor work permits at this time**
**Salary**: $23.00-$25.00 per hour
Expected hours: 40 per week
**Benefits**:
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- On call
Application question(s):
- Do you have a valid G drivers license
**Experience**:
- IT support: 2 years (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Work Location: In person
Application deadline: 2024-04-09
Expected start date: 2024-05-06
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