Training & Orientation Facilitator

2 weeks ago

Toronto, Canada SickKids Full time

**About SickKids**:
Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education. Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of _Healthier Children. A Better World_.

Don’t miss out on the opportunity to work alongside the world’s best in paediatric healthcare.

**Position Description**:
**_The Hospital for Sick Children (SickKids) has initiated a major campus redevelopment project known as Project Horizon (PH). Project Horizon represents major transformational efforts at SickKids, including: the transformation of our workplace and culture to support contemporary workplace practices; a clinical transformation to improve and modernize the way we deliver care as part of a paediatric health system; support for the decanting strategy and renovations of the campus; and a patient and family-centred engagement approach underlying this transformation of SickKids._**:

- The Project Horizon Training and Orientation (T&O) Facilitator will play a critical role in supporting the training, orientation, and go live support in the opening of the new Patient Support Centre (PSC). The T&O Facilitator will be primarily responsible for leading end user training and orientation for Project Horizon using the curriculum designed by the Training and Orientation Program Manager. The T&O Facilitator will be responsible for providing workflow specific training, space orientation and technology overview to support staff in Corporate Services, Medical Administration and Specialty areas. The T&O Facilitator will also assist with pre-, during, and post-move support and provide refresher and skills enhancement training and orientation._

**Here's what you'll get to do**:

- Lead and facilitate sessions about workspace principles and guidelines, space requirements given regulatory requirements, new technology to support room and desk booking, and other operational readiness requirements
- Work with multiple Clinical and Non-Clinical leaders and program champions simultaneously to address any unique workflow requirements, investigates and manages any ongoing inquiries, concerns or feedback
- Create and adjust training and orientation materials in collaboration with the Program Manager
- Produce and administer training and orientation reports, plans and outputs such as proficiency assessments, in-class evaluations, scheduling tools, and completing in-system checklists
- Identify any training gaps and help to resolve less defined needs and update training materials accordingly
- Prepare for in-class and virtual sessions, set up the classroom, and maintain training records
- Test lesson plans and training and orientation activities
- Other responsibilities as assigned

**Here's what you'll need**:
**Essential Requirements**
- Undergraduate degree in a related discipline from an accredited educational institution is required
- Experience performing the duties of this job may substitute the degree
- Possesses 3 or more years of professional work experience, preferably in a healthcare training environment
- Applies adult teaching/learning theory to assist staff in developing and maintaining the skills required to seamlessly integrate new processes and technology into their day-to-day work
- Experience in formal classroom training setting with excellent classroom facilitation/speaking skills
- Excellent:

- interpersonal skills
- problem-solving/decision-making skills
- communication skills
- team skills
- presentation skills
- Knowledge and experience in using Office365 at the intermediate to expert level
- Adaptability and flexibility to shift priorities and plans as needed
- Aptitude to learn and quickly master new technology

**Assets**
- Experience with organizational culture change and organizational development is highly beneficial
- Experience in a hospital or healthcare setting is desirable
- Related experience with digital transformation is beneficial
- Ability to work independently and as part of a team
- Demonstrated ability as a role model and coach
- Demonstrated ability to deal with and promote change
- Exhibits creativity, innovation, and initiative
- Strong attention to detail
- Other tasks as deemed necessary and relevant to the role

**Employment type**: Full-time (1.0 FTE or 35 hours/week) contract**:
**Our Commitment to Diversity*

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