Bilingual Service Admin/dispatch

2 months ago

Dartmouth, Canada National Energy Equipment Full time

National Energy Equipment, Inc. is the largest distributor of energy related equipment in Canada, providing service from coast to coast. Our greatest strength is our employees and our objective is to provide the best sales and service support in our industries, while synergizing product offerings for optimum benefit to our customers.

We have an opportunity in our Mississauga branch for a Bilingual **Service Admin/Dispatcher**. You will work closely with our Atlantic Service Team that spans various provinces. We are looking for someone who has experience in a similar role, who has strong organizational and problem-solving skills with a keen eye for detail that can prioritize their own workload while keeping the bigger picture in mind.

Your speed, accuracy and tactical planning allows technicians to perform the job with maximum efficiency.

Applicants from NS and NB are encouraged to apply.

**Responsibilities & Accountabilities**:

- Interacting with customers via various communication methods and accurately documenting service needs
- Prioritize service calls
- Dispatching service technicians and tracking service calls to completion
- Resolve service issues if related to dispatch and respond immediately to resolve technician or customer concerns
- Schedule service calls, ensuring that service is completed in accordance with established standards
- Dispatch calls to technicians based upon route and technician location
- Coordinate with other departments, such as sales, to ensure that customer needs are met
- Ensure that various administration duties within the department such as filing and data entry are completed timely and accurately
- Taking calls from customers to book upcoming service work
- Receive and coordinate service requests.
- Processing invoices, submitting invoices on customers website/portal.
- Liaising with the departmental teams and office groups as necessary.

**Qualifications**
- Superior communication skills, both written & oral
- Proficient in Microsoft Office
- Excellent interpersonal skills to collaborate with colleagues and build positive relationships with cross functional areas
- Highly organized with a high level of accuracy, thoroughness and attention to detail
- Ability to take initiative and a proactive approach to take tasks to completion
- Highly motivated & energetic with a positive attitude
- Proven ability to prioritize, multi-task and think ahead
- Ability to handle shifting priorities in an extremely busy environment

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: Hybrid remote in Dartmouth, NS B3B 2A6

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