Tourism Ambassador

**Job Description**:
**JOB TITLE**: Tourism Ambassador

**DEPARTMENT**: Corporate Support Services

**NUMBER OF POSITIONS**: 2

**JOB STATUS & DURATION**:Part-Time

**HOURS OF WORK**: 24 hour workweek

**LOCATION**: Hybrid Model - when working onsite, you will report to the location of CITY HALL 1ST FLOOR.

**HOURLY RATE**: $20.03

**JOB TYPE**: Management and Administration

**POSTING DATE**: March 25, 2024

**CLOSING DATE**: April 15, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Tourism,This position will be responsible for providing service excellence to stakeholders, vendors, and participants in the delivery of the Brampton Farmers’ Market. This role is responsible for ensuring a proactive approach to the program delivery of new and existing events that meet the needs of the community. In addition, the role may require the ambassador to attend community festivals and events that the Tourism office sponsors to engage with visitors, promote Tourism initiatives and collect data.**Brampton Farmers’ Market**
- Support the Events Specialist in the operation of the market to ensure smooth delivery of the event. Assist in event set-up and take-down.
- Liaise with market vendors by:

- directing them to preassigned stalls
- ensuring compliance of rules and regulations
- keeping the Events Specialist informed of noncompliance issues (City procedures, Ontario Fire Code, Public Health Department, etc.)
- responding to inquiries
- resolving minor disputes in conjunction with Coordinator, Markets and Culinary Tourism
- collecting product and weekly sales from vendors
- Assist with operation of Tourism booth including implementation of market survey and program promotion.
- Remain alert to market surroundings while on duty and be ready to execute emergency procedures.
- Respond to public inquiries.
- Support the Events Specialist with new initiatives to “Green the Market.”
- share information with vendors and patrons about proper compost/recycling/waste disposal
- support composting pilot project with The Region of Peel
- Support Culinary Tourism market programming.
- Produce weekly reports on the Farmers’ Market including vendor attendance, patron feedback, sales, and programming
- Liaise with community groups and vendors as assigned.
- Assist with implementation of event surveys.
- Additional duties as assigned.

**Community Events**
- Attend Marquee, Experience Brampton and/or Sport Tourism events that the City of Brampton Tourism Office sponsors
- Engage participants in completing surveys and feedback on festival experiences
- Promote Brampton Tourism office initiatives and grow brand awareness to new audiences
- Assist with data collection, event reporting and pictures from the festivals

**Event Administration**
- Organize the data collection from Brampton Farmers’ Market, Marquee Festivals and Sport Tourism events for presentation purposes
- Identify positive programming stories that are discovered through event programming
- Prepare Tourism office materials including swag items and equipment setup for upcoming events
- Track and monitor the inventory of Tourism Office branded materials
- Monitor and review through online scans, other community events that are taking place across Brampton to discover potential new Tourism attractions

**SELECTION CRITERIA**:
**EDUCATION**:

- Minimum one year experience in a customer service environment.

**OTHER SKILLS AND ASSETS**:

- Exceptional customer service and communication skills.
- Excellent interpersonal skills, ability to be articulate, tactful and have demonstrated conflict resolution skills and experience.
- G2 License and access to a vehicle is preferred.
- **Preference will be given to students that have a permanent residency in Brampton._
- **Various tests and/or exams may be administered as part of the selection criteria._

**Interview**: Our recruitment process may be completed with video conference technology.

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