Manager, Employee Records and Benefits

2 days ago

Burnaby, Canada PHSA Full time

**Manager, Employee Records and Benefits**

BC Clinical & Support Services

Burnaby, BC

Reporting to the Director, Employee Records & Benefits (ERB), the Manager, Employee Records & Benefits (“Manager”) is accountable for leading and delivering BCCSS ERB services efficiently, on-time and within budget to PHC, PHSA, and VCH.

The Manager provides leadership and direction on policy, procedures, process development and implementation; leads the coordination of records management and benefits administration for ERB’s clients; and ensures the accuracy of employee records. The Manager identifies and leads system improvement opportunities related to their functional areas; hires, manages, and terminates (when required) ERB staff including building team competence and problem solving capacity; identifies system support requirements; and develops and monitors performance management indicators and standards to ensure the delivery of appropriate, effective, efficient, and timely customer service.

**What you’ll do**
- Manages staff within functional areas which include hiring/firing, training/development, managing work
assignments/work load, coaching/mentoring, and overall performance management which involves goal
setting, ongoing monitoring and formal performance reviews.
- Continually evaluates operational processes through a review of current methods and procedures and
makes recommendations for improvements as required. Leads process improvement work within functional
areas.
- Evaluates the department’s ability to measure and improve cost effectiveness by promoting efficient and
effective utilization of allocated resources; fosters conditions for team effectiveness; promotes, assesses
and improves staff productivity; develops and monitors efficiency standards, indicators, benchmarks and
workload measurement standards.
- Develops short and long term objectives to guide the activities of ERB functional streams and ensures the
objectives are in alignment with Financial and Employee Services and BCCSS goals.
- Ensures compliance with company policies, collective agreements, government requirements and
legislation.
- Manages the administration of benefit enrollments, changes and terminations, and bi-weekly processing
and audits; ensures all timelines are met for ERB and Payroll cut-off.
- Formulates, interprets, and accurately applies benefit carrier and collective agreement rules.

**What you bring**

**Qualifications**:

- A level of education, training and experience equivalent to a Degree in Human Resource Management,
Business Administration, or a related discipline plus five to seven (5 - 7) years of recent related
experience in a large complex organization with at least four (4) years in a managerial position.
- Comprehensive knowledge of applicable HR and benefit principles including legislation, and relevant
collective agreements.
- Knowledge of the healthcare field and its business needs are a definite asset as is outsourcing/shared
services experience.
- Demonstrated ability to be successful in a complex, multi-client environment and to drive change in a
change resistant environment.
- Demonstrated ability to coach, develop, influence and motivate others. Ability to provide strong
operational leadership.
- Able to make timely decisions and take action within area of accountability.
- Demonstrated ability to lead through vision and inspiration.
- Strong ability to achieve results through innovation, continuous improvement and creative use of
resources.
- Demonstrated ability to manage multiple priorities, audits and reporting requirements.
- Excellent communication skills including the ability to manage conflict, influence cross boundaries and
flex style and message depending on audience.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness,

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