Community Support Worker

3 months ago


Edmonton, Canada Voice of Albertans with Disabilities Full time

In the dynamic world of non-profit organizations, we are looking for an individual who is not just skilled, but is passionate about disability advocacy, working with and for individuals with disabilities.

Voice of Albertans with Disabilities (VAD) is a prominent organization in this sector, currently looking to fill the pivotal role as our Community Support Worker.

An opportunity for personal and professional growth, you have the chance to contribute to a noble cause. You will be encouraging guests in their journey and facilitating a safe and respectful space. The Community Support Worker fulfills the mandate of Voice of Albertans with Disabilities by maintaining a high level of professionalism, and respect for all of our clients. Our Community Support Worker responds to individual needs using a person centred approach. The Support Worker will be expected to provide advocacy support to clients by connecting them with internal and external resources. Crisis intervention, meaningful conversations and conflict resolution can be a regular occurrence for this role.

**DUTIES AND RESPONSIBILITIES**:

- As a point of contact for clients seeking support, you will be expected to provide excellent service that promotes dignity, kindness and equity for all
- Advocate for clients
- Through a person-centered approach, you will encourage clients to seek resources and services that support them in achieving their goals
- Be a supportive and proactive member of the team
- Respond to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises, using de-escalation skills to assist the individual to explore healthy alternative options
- Adhere to the privacy and confidentiality standards as outlined by FOIP
- Use case management & advocacy tools to help clientele work on short-term and long-term goals
- Model healthy relationships with community participants and clients through active listening, advising, providing appropriate referrals and being open to conversations
- Take initiative and use critical thinking to assess situations and make appropriate decisions to support clientele
- Provide and maintain a safe, clean environment for clients
- Practice conflict resolution and facilitate conversations
- Actively participate in community meetings
- Participate in staff training and attend staff meetings and one on ones with supervisor
- Collect data and maintain accurate records, including tracking for grants
- Respect proper boundaries with clientele

**MINIMUM QUALIFICATIONS AND SKILLS**
- 1 year of experience working with a marginalized population
- Experience working within the culture of the inner city and/or with the less fortunate
- Strong desire to work with a marginalized and vulnerable population
- Experience working in a non-profit environment is considered an asset
- Strong communication (written and verbal) and conflict resolution skills
- Skills in Microsoft Office Suite
- A self-starter with the ability to work in a cross-functional team
- Ability to work as part of a team as well as being self directed
- Follow organizational protocols of front-line programs to completion
- Strong organizational and interpersonal skills

**WORKING CONDITIONS**
- The position will require ongoing compassionate care, conflict resolution and organizational ability
- This position requires moderate amount of mental effort to analyze information and problem solve
- This position requires varied mental and emotional effort, must be able to respond appropriately to provide conflict resolution, and may work directly with clients at risk
- Employees are to be aware that some of our clients’ experience difficulties, which could result in them uttering threats, discriminatory statements, and other insults at your person

**ADDITIONAL REQUIREMENTS**
- An Employment Background Check is required for all positions at Voice of Albertans with Disabilities
- We at Voice of Albertans with Disabilities require our employees to agree to respect and not detract from Voice of Albertans with Disabilities values during their employment
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
- Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment

Pay: $30.00-$40.00 per hour

Expected hours: 30.0 per week

Work Location: In person

Application deadline: 2024-10-04



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