Loyalty & Retention Specialist

2 weeks ago

Calgary, Canada Boardwalk Full time

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you

**Responsibilities**:
Must meet monthly objectives set out by Leader
Greet, inform clients and conduct visits of rental apartments
Ensure all renewal inquiries are handled as per provided instructions
Follow-up on phone messages within 24 hours
Meet with customers and address their needs for renewals, modifications and assignation, etc.
Ensure post renewal follow-up
Complete all required administration for the position on a tablet
Coverage of the leasing office during month end or when there are CSR shortages
Perform other tasks such as assigned by Leader

**Experience and Educational Requirements**:
Two (2) years of experience excelling in customer service and sales
Detailed knowledge of BPMS, Boardwalk policies and procedures is an asset

**Technical Requirements**:
Must have a reliable vehicle that is suitable for winter driving conditions (all or 4 wheel drive preferred)
Vehicle used for work must have a professional appearance (relatively new and in good condition)
Ability to learn and adapt to rapidly changing systems and new technology
Familiarity with computer tablets is an asset

**Non-Technical Requirements**:
Professional approach and aware of the importance of delivering quality customer service
Excellent learning and problem-solving capabilities
Availability to work various shifts (evening and weekends)
Flexibility and attention to details
Ability to take responsibility for all actions and decisions and to follow through
Excellent communication skills
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Excellent time-management skills
Ability to handle sensitive and confidential information
Ability to remain calm and to stay in control of any situation with patience, empathy and understanding
Ability to work independently (self-managed) with efficiency and with other associates in a team environment
Ability to learn quickly and to adapt to change
Knowledge of the different amenities available
Dedicated to building better communities for all our Customers and surrounding communities

Interested applicants are invited to submit a cover letter and resume.
- _____________________________
Ready to shape the future of our communities? Come work with us and learn where doing what you love means never working a day in your life

Deeply rooted in family spirit and humility, Boardwalk’s five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life. Coupled with our Golden Foundation of ‘treat others as you would like to be treated,’ ‘be good,’ ‘love community’ and ‘have fun,’ we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

We hope these values speak to you as they speak so meaningfully to us

As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities. This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.

Together, with you as part of our team, we will continue to create meaning every day for those who choose to call Boardwalk home.
- _____________________________
Diversity, Equity and Inclusion Commitment Statement
We are committed to attracting and retaining a diverse team that will honour and celebrate your experiences, perspectives and unique identity regardless of age, ethnicity, race, colour, abilities, religion, socio-economic status, culture, gender, sexual orientation, gender identity and gender expression.

Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We believe every Associate in our team enriches our diversity by exposing us to a broad ran

  • Clinical Application Specialist

    2 weeks ago

    Calgary, Canada St-Amour & Associates, Senc. Full time

    Clinical Application Specialist - BC & AlbertaSalary :Activity area : Pharmaceutical and medicalPost category : Scientific and technical positionsProvince : Quebec, BC, AlbertaRegion : Montreal and surroundings, Calgary, VancouverThe role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field,...

  • Clinical Application Specialist

    1 week ago

    Calgary, Canada St-Amour & Associates, Senc. Full time

    Clinical Application Specialist - BC & AlbertaSalary :Activity area : Pharmaceutical and medicalPost category : Scientific and technical positionsProvince : Quebec, BC, AlbertaRegion : Montreal and surroundings, Calgary, VancouverThe role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field,...

  • Clinical Application Specialist

    1 week ago

    Calgary, Canada St-Amour & Associates, Senc. Full time

    Clinical Application Specialist - BC & AlbertaSalary :Activity area : Pharmaceutical and medicalPost category : Scientific and technical positionsProvince : Quebec, BC, AlbertaRegion : Montreal and surroundings, Calgary, VancouverThe role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field,...

  • Geophysical Specialist

    3 hours ago

    Calgary, Canada ESG Solutions Full time

    Join Our Team: Energy Transition Geophysical Specialist Location:Western Canada About the Role:As an Energy Transition Geophysical Specialist, you will be the cornerstone of our technical team, supporting the Manager of Energy Transition. Your expertise will be pivotal in maintaining high-quality deliverables and ensuring customer satisfaction across all...

  • Customer Experience Specialist

    4 days ago

    Calgary, Canada Lynx Air Full time

    Are you excited about the prospect of joining a startup organization on the ground floor? Interested in being a part of the changing skies in Canada and beyond? Want to work with world-class leaders who have extensive industry know-how? If so, we have an exciting opportunity for you! We are seeking a **Customer Experience Specialist** for our Commercial...

  • Geophysical Specialist

    Found in: Talent CA C2 - 2 days ago

    Calgary, Canada ESG Solutions Full time

    Join Our Team: Energy Transition Geophysical Specialist Location: Western Canada About the Role: As an Energy Transition Geophysical Specialist, you will be the cornerstone of our technical team, supporting the Manager of Energy Transition. Your expertise will be pivotal in maintaining high-quality deliverables and ensuring customer satisfaction...

  • Beauty Specialist

    2 days ago

    Calgary, Canada Saks Fifth Avenue Full time

    **Beauty Specialist - Job Description** **Position Description** **What This Position is All About**: The Beauty Advisor will be responsible for interacting with clients and providing an elevated client experience. This individual has a strong desire to sell and uses the many SFA services and tools offered to obtain and grow their business. The Beauty...

  • Client Success Specialist

    2 weeks ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Client Success Specialist

    1 week ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Client Success Specialist

    1 week ago

    Calgary, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals.  This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety is...

  • Clinical Application Specialist

    Found in: Jooble CA O C2 - 2 weeks ago

    Calgary, AB, Canada St-Amour & Associates, Senc. Full time

    Clinical Application Specialist - BC & Alberta Salary : Activity area : Pharmaceutical and medical Post category : Scientific and technical positions Province : Quebec, BC, Alberta Region : Montreal and surroundings, Calgary, Vancouver The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support...

  • Client Success Specialist

    Found in: Jooble CA O C2 - 1 week ago

    Calgary, AB, Canada Forge Performance Group Full time

    Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our client: Blackline Safety. Client Success Specialist  Blackline Safety...

  • Jobs at Uber – Client Success Specialist – Calgary

    2 weeks ago

    Calgary, Canada Uber Full time

    Job Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...

  • Jobs at Uber – Client Success Specialist – Calgary

    1 week ago

    Calgary, Canada Uber Full time

    Job Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...

  • Jobs at Uber – Client Success Specialist – Calgary

    1 week ago

    Calgary, Canada Uber Full time

    Job Description: The Client Success Specialist role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and...

  • Erosion and Sediment Specialist

    3 days ago

    Calgary, Canada CCI Inc. Full time

    This position requires a self-motivated, safety conscious individual who takes great pride in their work. You will have the opportunity to learn from a diverse team of engineering professionals and grow your career into technical positions, project management, and business development. **Location**: Calgary or Edmonton Office. **Accountabilities**: -...

  • Records Management Specialist

    14 hours ago

    Calgary, Canada Insight Global Full time

    -Completed diploma or certificate in Records Management Technology or equivalent experience-2-3 years of experience working within an office environment-2-3 years of proficiency within SharePoint-Strong data analysis and organizational skills-Strong understanding of record filing, and retention/scheduling-Excellent communication and independencyNice to Have...

  • Records Management Specialist

    1 day ago

    Calgary, Canada Insight Global Full time

    -Completed diploma or certificate in Records Management Technology or equivalent experience -2-3 years of experience working within an office environment -2-3 years of proficiency within SharePoint -Strong data analysis and organizational skills -Strong understanding of record filing, and retention/scheduling -Excellent communication and independency Nice...

  • Records Management Specialist

    1 day ago

    Calgary, Canada Insight Global Full time

    -Completed diploma or certificate in Records Management Technology or equivalent experience -2-3 years of experience working within an office environment -2-3 years of proficiency within SharePoint -Strong data analysis and organizational skills -Strong understanding of record filing, and retention/scheduling -Excellent communication and independency Nice...

  • Records Management Specialist

    1 day ago

    Calgary, Canada Insight Global Full time

    -Completed diploma or certificate in Records Management Technology or equivalent experience -2-3 years of experience working within an office environment -2-3 years of proficiency within SharePoint -Strong data analysis and organizational skills -Strong understanding of record filing, and retention/scheduling -Excellent communication and independency Nice...