Deal Specialist Team Lead, Commercial Lending

4 weeks ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

BMO is hiring a** Deal Specialist Team Lead, Commercial Lending**

The role's primary objective is to offer operational support to this commercial lending team and the team's manager.

**This includes**:

- Offering training and guidance to new and existing deal specialists
- helping to troubleshoot questions from the team or the Account Managers that this lending team supports
- Supporting with system-related troubleshooting questions (i.e, Loan IQ)
- Supporting with creating new standard operating procedures
- Review or create reports

**Assets that will help you to succeed**:

- Loan IQ system experience
- Commercial lending or Business banking experience
- Operations experience

**Logistical notes**:

- Since this team supports lending nationally (i.e., British Colombia), a flexibility to work the afternoon to 8:00pm shift may be necessary at times
- The role operates on a hybrid model of work, with office located downtown, Toronto (First Canadian Place, 100 King St.)

Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner. Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.
- Addresses more complex escalated customer requests and transactions or escalates with recommendations.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- May act as Team Lead and assist manager in activities such as coordination and scheduling of work, workload management, resource forecasting, quality control, training, coaching team members and problem resolution.
- Processes more complex transactions and activities.
- Researches and resolves discrepancies and issues or escalates to manager, as required.
- Provides input into the planning and implementation of operational programs.
- Provides input to manager in relation to team performance discussions.
- Leads/participates in the design, implementation and management of core business/group processes.
- Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.
- Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
- Collaborates to execute loan servicing and monitoring requests.
- Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.
- Executes and manages documentation to ensure that records are maintained in a proper manner.
- Analyzes data and information to provide insights and recommendations.
- Collaborates with internal and external stakeholders to deliver on business objectives.
- Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
- Builds effective relationships with internal/external stakeholders.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Exercises judgment to identify, diagnose, and solve problems within given rules.
- Works independently on a range of complex tasks, which may include unique situations.
- Broader work or accountabilities may be assigned as needed.

**Qualifications**:

- Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge and understanding of business unit’s products and services, processes and controls - In-depth
- Understanding of business unit’s risk and regulatory requirements - In-depth.
- Ability to multi-task in a fast paced environment.
- Technical proficiency gained through education and/or business experience.
- Verbal & written communication skills - In-depth.
- Collaboration & team skills - In-depth.
- Analytical and problem solving skills - In-depth.
- Influence skills - In-depth.
- Data driven decision making - In-depth.
- Commercial Lending Experience - 1+ years an asset.
- BILINGUAL - English and French - an asset.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, pos

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