Dispatcher

1 week ago


Kitchener, Canada Hogg Fuel & Supply Full time

Transit Petroleum, along with its sister-companies, Hogg Fuel & Supply and Transit Lubricants Ltd., is an independently owned and operated distribution company headquartered in Kitchener, Ontario. Our collective companies have been active members of many communities in Ontario for over 145 years. Through our fleet of trucks based in Waterloo Region, Woodstock and Stoney Creek, we supply ready-mix concrete, fuel and commercial lubricants across southern Ontario.

We are currently recruiting for a _**Dispatcher**_ in our fuel division. The Dispatcher will play a pivotal role in the functioning of our delivered fuel operations by receiving orders from our customers, scheduling the deliveries, and ensuring that we provide the best customer service in the petroleum industry You will be a service-focused, hands-on individual, who will be continuously looking for ways to add value to our customers and to our organization.

As the Dispatcher, you will be responsible for:

- Answering customer phone calls within two rings
- Receiving fuel delivery orders from customers and facilitating their delivery requirements
- Accurately entering orders into our delivery software system
- Scheduling the orders into geographic “runs” to maximize efficiency and ensure customer requirements are met
- Updating customers on delivery progress, delays and/or service issues
- Communicating effectively with drivers and internal team members
- Implementing quick and efficient solutions to meet customer needs
- Regularly updating the Operations Manager on day-to-day operational matters
- Ensuring that drivers have the required tools and equipment to complete their deliveries
- Participating in an on-call rotation. While on-call you must be available 24/7 to deal with after hours issues and/or coordinate emergency response
- Striving to ensure that our customer service and experience is the best in the industry
- Other duties as assigned
- Minimum of 3 years experience in an operational role within the logistics/transportation/distribution industry
- Minimum of 3 years experience coordinating and dispatching truck-driving personnel
- Minimum of 2 years experience communicating with customers and accurately transferring their requirements into deliveries
- DZ licence would be an asset
- Working knowledge of transportation equipment
- Geographical knowledge of central and southwestern Ontario, including the GTA and Niagara Peninsula
- Post-secondary education or equivalent experience in logistics, transportation, and/or the petroleum/chemical transport industry
- Exceptional inter-personal, organizational, and time management skills
- Above-average computer acumen, specifically in MS Office. Experience in on-board delivery software would be an asset
- Experience and/or exposure in the aggregate, mining, or construction industries would be an asset

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Kitchener, ON N2H 5T4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- dispatching: 3 years (required)
- route planning within southern Ontario: 2 years (required)

Work Location: In person

Application deadline: 2024-07-03


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