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Customer Service Representative

4 months ago

Newcastle, Canada Sunspace Modular Enclosures Full time

**Sunspace Modular Enclosures has a current vacancy for a**

**BILINGUAL INTERNAL SALES/CUSTOMER SERVICE REPRESENTATIVE**

Sunspace has become the largest employer in Newcastle, Ontario with a staff of more than 150 valued employees in the summer months. Sunspace is now a leading manufacturer in the United States as well as Canada, with Authorized Dealers covering the entire Eastern seaboard from Maine to South Carolina and reaching as far into the mid-west from Minnesota to Arkansas.

Job Duties (Daily):

- Prepare order confirmations and quotes for customer/dealer orders
- Obtains/Verifies customer information
- Respond to dealer inquiries and provide accurate information regarding products
- Verifies invoiced services and costs with dealers/customers.
- Establish, develop and maintain positive business and customer relationships
- Analyze the territory/market’s potential, track sales and status reports
- Resolves/handles customer/dealers complaints within established guidelines
Provides customer service levels at or above company standards.

Strong Organizational Skills, Flexibility, Adaptability, Multi-Tasking skills, Time Management Skills, Communication Skills, Teamwork, Dependability, and attention to detail

**Skills/Qualifications**
- Must be fluent in English and French

Computer skills, including but not limited to: Outlook, Word & Excel
- Experience with Byd (SAP) would be considered a definite asset
- Previous experience in the construction industry would be an asset
- 2-3 Years Customer service experience
- Ability to learn quickly
- Ability to multi-task
- Strong telephone skills - self-confident when dealing with customers/dealers
- Solid organizational skills
- Ability to work with a team
- Willingness to learn

**Benefits of Working as a Customer Service Representative at Sunspace**:

- Competitive wages
- Quarterly bonuses
- Benefits - Drug, Dental, Vision, Company Match RRSP
- Being part of something greater than a job - Family environment of team members and dealers (customers) growing a brand.

**Job Types**: Full-time, Permanent

**Salary**: From $22.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Newcastle, ON L1B 1C2: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

Work Location: One location