Mortgage Recovery Officer

1 week ago

Calgary, Canada Alberta Motor Association Full time

AMA:
**WHERE others see PROBLEMS, you see OPPORTUNITIES.**
- Open: 07-18-2023_
- Closed: Till Filled_
- Location: Bridgewater Bank, Hybrid_

Are you motivated by providing exceptional customer service and exceeding expectations? Do you possess a meticulous attention to detail and a knack for quick and accurate information retrieval? If so, we have the perfect role for you as a Mortgage Recovery Officer at Bridgewater Bank In this dynamic role, you'll get the chance to navigate through complex mortgage recovery processes, work closely with customers, municipalities and internal teams to maintain relationships and find effective solutions for delinquent accounts. Your exceptional organizational skills will be put to use as you prioritize tasks and manage multiple cases simultaneously.

**WHO IS BRIDGEWATER BANK?**

**Unlike a traditional bank, we have no branches.** This means less time managing logistics and more time focussed on you and
_our_ ‘why’ - helping you succeed. Our focus is providing honest, straightforward service and financial solutions for everyday living and important life events.

**We’re financial service experts with flexible mindsets**. Being a smaller bank makes us nimble, and that means we can respond quickly with innovative approaches that don’t need to go through multiple levels of approvals.

**Our customers are everything.** When you become a customer of Bridgewater Bank you’re like our neighbour - even family - and we treat you that way.

**WHAT MOVES YOU**
- You like to exceed expectations when it comes to providing a superior customer-service experience. Not only do you excel at meeting peoples' needs, but you’re also able to anticipate them.
- You're a stickler for details and accuracy — you're so organized that you have an uncanny ability to get your hands on the right information quickly.
- You're a master multi-tasker, able to manage your time, multiple files, and priorities with ease. You have no problem getting things done. And on time, too
- You don't need anyone to light a fire under you. You know what needs to be done and you do it.
- You have the power to make independent decisions and create a positive impact on your audience.
- You're a flexible and responsive team player who works well on your own but is just as happy collaborating in a team environment.
- You believe integrity is everything and let your superior ethics guide your decision making.

**WHAT YOU’LL DO**
- Report to Manager, Mortgage Recoveries at Bridgewater Bank.
- Manage all dishonored payments on mortgage accounts to bring the mortgage into good standing.
- Create an action plan to manage escalating or protracted delinquency based on customer’s circumstances and prior commitments.
- Utilize skip tracing techniques to locate customers who can’t be contacted or don’t respond to contact attempts.
- Analyze customer’s financial situations.
- Uphold Bridgewater Bank's standards of excellence, consistently adhering to Corporate Compliance Requirements and embodying our values of integrity and accountability.

**WHAT YOU’VE DONE**
- You have post-secondary education in a relevant field (e.g., business/commerce, business management, finance, etc.) or equivalent combination of education and experience.
- You bring a minimum of 5 years of experience working within a lending institution environment.
- You have at least 2 year of customer service experience preferably in the recovery area.

**WHAT YOU'LL GET**
- Competitive salary.
- Flexible benefits.
- Outstanding employer-paid Pension Plan.
- Great AMA discounts.
- Unlimited learning opportunities.
- Paid vacation and ME day.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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