Customer Success Consultant- Contract

5 months ago

Mississauga, Canada Staples Full time

**Who we are**

We, at Staples Professional, provide our business customers with a deep professional expertise when it comes to Business Essentials, Furniture, Facilities, Technology, Print/Promo, and Pack and Ship, as well as next-day delivery service and customized solutions for ordering, billing and reporting. We are part of the Staples umbrella in Canada, and as such we are a true multi-channel solution provider - online, at our customers place of business and in-store, for all our customers needs. We are looking for people who are curious, passionate and put the customer first.

**We are building an inclusive and diverse team**

Staples Professional is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do:
As a Customer Success Consultant, you will be responsible for positioning yourself as a business partner with outside Account Managers (AM’s) and Strategic Account Leaders (SALs), assisting with managing our corporate accounts with a focus on taking the lead on non-strategic selling activities from the AM/SAL. This is done by providing solutions tailored to customer needs. The Customer Success Consultant will be expected to interface and lead the interactions with customers, other departments, SAL’s, AM’s and all levels of the Staples organization to meet customer needs and drive sales. Some travel may be required.

**Specifically, You Will**:

- Be the liaison for the Strategic Account Leader and/or Account Manager to Customers with a focus on removing non-strategic selling activities from the AM/SAL.
- Working in a team-centered environment where continuous learning and experimentation is your day-to-day
- Takes ownership of client issues and applies critical thinking and problem-solving abilities
- Establish and maintain relationships with internal support team to meet customers’ ongoing & changing needs
- Be the value-added impact for our customers. Assist on program roll-outs and implementations of new partnerships as required.
- Resolve issues to the customer’s satisfaction through experience and utilization of available resources. (Customer Care, Non-Stock Procurement, Sales, Transportation, Operations, Credit etc)
- Establish customer and market priorities to execute a strategic course of action to support sales goals

**Some of what you need**:

- High School Diploma/GED required
- Excellent verbal and written communication skills
- Excellent listening skills, understanding client needs and demonstrating genuine concern, building rapport
- Excellent Problem Solving and Analytical Skills
- Business process impact knowledge
- Consultative selling skills are an asset.

Some of what you will get:

- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs And more...

**#Bringyourpassion

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