Construction Warranty Technician

3 weeks ago

London, Canada Tricar Full time

The Tricar Group is an award winning developer leading the way in Southwestern Ontario as the premiere high-rise builder. We are passionate about our company, our work and our commitment to delivering outstanding condominium homes and rental apartments while delivering the best customer service.

We are currently looking for a _**Construction Warranty Technician **_to join our growing team

The Tricar Group is looking for a dynamic individual to join the Warranty Team in London, ON. The position is a full-time, salaried position and reports directly to the Warranty Manager.

The Warranty Technician role services new homes and performs a variety of light repairs in occupied homes under the new home warranty process. This role works directly with homeowners and is pivotal in maintaining Tricar’s excellent standing with both our homeowners and Tarion.

Key Responsibilities and Accountabilities include:

- Review and complete Tarion 30 Day, 1 Year & 2 Year service reports as scheduled by the Warranty Co-Ordinator
- Provide detailed updates on BuilderLynx software and communicate back to Warranty Co-ordinator status updates, photos and next steps.
- Schedule trades for warranted service work as requested
- Prepare materials required and plan service work prior to visiting homeowners’ units;
- Educate homeowners on condominium living and maintenance strategies
- Perform ‘hands-on’ repairs - high quality workmanship at a productive and efficient pace; with mínimal disruption to the homeowner.
- Provide exceptional customer service and contribute to an expectational home buying experience
- Provide feedback to management regarding quality issues and areas where improvements can be made in the construction finishing process
- Ability to work independently as well as in a team setting

The Construction Warranty Technician will have experience in the following areas:

- Minimum 1-2 years experience in single family home/ high rise residential construction
- Knowledge of the _Ontario Building Code_ and _Tarion Warranty Program_ an asset
- Excellent communication skills - verbal and written; ability to explain procedures and warranty guidelines/rulings
- Strong customer service skills - professional presentation, reliable, accountable with good conflict resolution abilities
- Ability to respond quickly and calmly in emergency situations
- Knowledge of and demonstrated proficiency in multiple trades functions such as carpentry, drywall, painting, etc. is a requirement, as is knowledge of various tools and equipment
- Comfortable in the use of technology - smartphones, tablets or computers to record, review and communicate information related to deficiency lists
- Flexible, with the willingness and ability to travel daily to buildings under warranty as organized by the Warranty Co-ordinator
- Must have a valid driver’s license, regular access to a vehicle and provide own tools

**Background Check**:
The Tricar Group is a six-time finalist and three-time winner of Tarion’s Homeowner’s Choice Award for customer service; an award we are most proud of and that clearly defines the level of commitment and dedication we look for in our team members. You will work in a positive team environment and have the opportunity to forge a very rewarding and long term career.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Work Location: One location

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