Customer Experience Associate

6 months ago

PointeClaire, Canada TD Bank Full time

**Customer Experience Associate**:

- 425735BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 201 Hymus Boulevard

**Employment Type**
- Regular

**City**
- Pointe Claire

**Time Type**
- Part Time

**Province/State**
- Quebec

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Proficiency in Other than French**
- This position requires proficiency in a language other than French to support or deal with employees or colleagues who require services and support in a language other than French.

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely wher

  • Customer Experience Associate

    6 months ago

    Pointe-Claire, Canada TD Bank Full time

    **Customer Experience Associate**: - 424850BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 265A Boulevard St Jean **Employment Type** - Regular **City** - Pointe Claire **Time Type** - Part Time **Province/State** - Quebec **Hours** - 30 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate Pointe-claire

    6 months ago

    Pointe-Claire, Canada Scotiabank Full time

    Requisition ID: 172383 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    4 months ago

    Pointe-Claire, Canada Scotiabank Full time

    Requisition ID: 205492 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Representative

    4 weeks ago

    Pointe-Claire, Quebec, Canada Rogers Communications Full time

    We are seeking a dynamic and customer-focused Sales Associate to join our retail team at Rogers Communications. As a key member of our sales team, you will play a crucial role in delivering exceptional customer experiences and promoting our products and services.About the RoleKey Responsibilities: Enhance the retail experience by providing best-in-class...

  • Customer Experience Representative

    6 months ago

    Pointe-Claire, Canada Walter Surface Technologies Incorporated Full time

    **Reports to: Customer Experience Supervisor** For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on...

  • Customer Experience Representative

    6 months ago

    Pointe-Claire, Canada Walter Surface Technologies Full time

    **Reports to**: Customer Experience Supervisor For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on...

  • Customer Experience Ambassador

    1 month ago

    Pointe-Claire, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled Personal Banking Associate to join our team at The Toronto-Dominion Bank (Canada). In this role, you will have the opportunity to establish and maintain impactful relationships with our customers, providing them with exceptional service and support.Key ResponsibilitiesEngage customers in day-to-day advice needs,...

  • Customer Experience Specialist

    3 months ago

    Pointe-Claire, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative RoleWe are seeking a skilled Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Pointe-Claire, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Sales and Customer Experience Director

    2 days ago

    Pointe-Claire, Quebec, Canada Linen Chest Full time

    OverviewThe Linen Chest company offers an exceptional opportunity for a dynamic professional to take on the role of Assistant Manager. With a focus on sales, customer service, and team leadership, this position is ideal for someone who thrives in a fast-paced environment.SalaryWe offer a competitive base salary of $60,000 per year, plus advantageous...

  • Customer Experience Associate

    6 months ago

    Pointe-aux-trembles, Canada Scotiabank Full time

    Requisition ID: 201537 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Fashion Associate

    3 months ago

    Pointe-Claire, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Fashion Associate at Walmart Canada is a great way to develop your skills in the retail industry. A Fashion Associate is a customer service champion that processes and stocks all fashion merchandise and maintains merchandise standards, including modular and signage integrity, all in a safe and clean environment. This...

  • Customer Experience Lead

    6 months ago

    Pointe-Claire, Canada Saint Gobain Full time

    **The Role** WHAT’S THE JOB?** We are presently looking for a Customer Experience Lead at our branches located in the Quebec/Ottawa area. **Schedule**: Monday to Friday **Status**:Full Time, permanent, On-site **Here’s what you’ll be responsible for in this role** **Responsibilities** - Developing and implementing strategies to improve customer...

  • Customer Service Representative

    2 months ago

    Pointe-Claire, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    beBee Professionals is seeking a highly motivated and customer-focused Sales Associate to join our team in Pointe-Claire. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a thorough knowledge of our products, and contributing to the overall success of our store.Key Responsibilities:Assist...

  • Customer Service Specialist

    3 months ago

    Pointe-Claire, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Pointe-Claire, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process...

  • Merchandising Associate

    7 months ago

    Pointe-Claire, Canada The Home Depot Canada Full time

    **Position Purpose**: Merchandising Execution Associates (MEAs) merchandise and maintain various product sets in The Home Depot retail environment to enhance the customer experience, increase sales and maximize inventory turns. MEAs execute merchandising strategies and ensure product is displayed correctly. MEAs work individually with moderate supervision...

  • Warehouse Associate

    6 months ago

    Pointe-Claire, Canada Dormez-vous? Full time

    **Company Description** At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s. Guided by our values - We...

  • Sales Associate

    6 months ago

    Pointe-Claire, Canada GUESS?. Inc. Full time

    **Reports to**: Store Management Position Overview The sales associate is responsible for maintaining store standards and delivering a positive customer experience. The sales associate will also be responsible for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards,...

  • Sales Associate Lumber

    6 months ago

    Pointe-Claire, Canada The Home Depot Canada Full time

    **Customer Service / Sales Associates** provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Hourly Positions in The Home Depot Stores include...

  • Sales Associate

    6 months ago

    Pointe-Claire, Canada Rogers Communications Full time

    **What does it mean to join our Rogers Team?** At Rogers, our retail team is the heart of our success. Our Sales Associates are outgoing and approachable team members who understand that our customers rely on technology to enhance and simplify their lives and stay connected. We are excited to show customers how our latest products and services can help,...

  • Food Service Associate

    2 months ago

    Pointe-Claire, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a highly motivated Food Service Associate to join our team at beBee Professionals in Pointe-Claire. As a Food Service Associate, you will be responsible for providing exceptional customer service, taking orders, and preparing food items to meet our high standards.Key Responsibilities:Take customer orders efficiently and...