Service Shop Supervisor

6 months ago

Windsor, Canada Premier Truck Group Full time

**Winners Work Here**

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.

**Who is Premier Truck Group?**

**Premier Truck Group **is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

**Why Join Our Winning Team?**

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:
Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail

**Service Shop Supervisor Responsibilities**:
Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience

Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs

Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management

Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles

Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun

Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff

Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management

Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information

Administers pay for the technical staff per company policies

Attends one group morning meeting per day to ensure proper conduct and impact

Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters

Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters

Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores

Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment

Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives

Coordinates repairs as necessary on the entire physical plant

Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers

Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Performs various administrative tasks as directed by management

Understands and follows work rules and procedures

Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned

**Service Shop Supervisor Requirements/Skills/Abilities**:
Ability to lead a team to achieve departmental and organizational goals

Strong organization skills and ability to multi-tas

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