Client Tech Support Consultant Iii

4 weeks ago

Dartmouth, Canada ADP Full time

**NOTE**:The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in one of the below office locations:

- Alpharetta, GA
- El Paso, TX Dartmouth, Nova Scotia (Canada)

**At ADP we are driven by your success. **We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our** CORE** values**: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.**

**RESPONSIBILITIES**:

- Ensure that the implementation teams deliver work that is defect-free and in compliance with the template
- Ensure ongoing coordination:

- With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and knowledge management database)
- With counterpart in Shared Service Center (knowledge sharing, best practices)
- Mentor new team members coming onboard
- Lead the DRIEM Team (Data, Report, Interface, Enhancement Management Team) methodology and processes
- For all upcoming new go-lives, engage adequate resources from DRIEM Team to work with implementation and thus having a smooth and seamless transition
- Manage projects not managed by Project Services
- Manage client escalations and urgent/critical tickets to provide stellar service to clients
- Act as back-up for manager when out of office to ensure day-to-day processes are being performed as usual
- Manage/create root cause analyses (RCAs) for highly escalated issues and provide best practices
- Create and maintain documentation on the knowledge management site, which will be shared across all teams
- Work with our Loyalty Manager for any post go-live issues (for new clients) to improve the process for other new clients
- Serve as team player and assist all our team members for any technical / non-technical / process / functional-related questions or queries
- Perform other related duties as assigned
- Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices

**REQUIRED QUALIFICATIONS**:

- At least 5 years of experience leading payroll support teams
- Experience in deploying process across multiple teams
- SAP CRM or knowledge and practice of other Client Relationship Management (CRM) tools
- Excellent understanding and practice of payroll processing procedures Fluency in English (oral and written)
- Robust and in-depth SAP HCM configuration experience is **highly preferred**:

- Strong client service orientation
- Good analytical skills
- Ability to work in a team environment
- Excellent verbal and written communication skills
- Strong initiative and enthusiasm
- PC literate (Windows, Excel, Word)

LI-IB1

LI-HYBRID

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $0.00 - $0.00 / Year

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

  • Client Tech Support Consultant Iii

    1 week ago

    Dartmouth, Canada ADP Full time

    **NOTE**:The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in one of the below office locations: - Alpharetta, GA - El Paso, TX Dartmouth, Nova Scotia (Canada) **At ADP we are driven by your success. **We engage your unique talents and perspectives. We...

  • Client Tech Support Consultant Iii

    5 days ago

    Dartmouth, Canada ADP Full time

    NOTE:The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in one of the below office locations:Alpharetta, GA El Paso, TX Dartmouth, Nova Scotia (Canada)At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your...

  • Client Tech Support Consultant Iii

    2 weeks ago

    Dartmouth, Canada ADP Full time

    **NOTE**:The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in one of the below office locations: - Alpharetta, GA - El Paso, TX - Dartmouth, Nova Scotia (Canada) **At ADP we are driven by your success.** We engage your unique talents and perspectives....

  • Client Tech Support Consultant Iii

    1 week ago

    Dartmouth, Canada ADP Full time

    **Applications for this posting will be accepted until 05/03/2024.** **NOTE**:The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in one of the below office locations: - Alpharetta, GA - El Paso, TX - Dartmouth, Nova Scotia (Canada) Outside of these...

  • Consultant Tlm Support

    4 weeks ago

    Dartmouth, Canada ADP Full time

    **TLM Support Consultant** **Job purpose** Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production. **Duties and responsibilities** - Follow call handling best practices to deliver Service...

  • Consultant Tlm Support

    6 days ago

    Dartmouth, Canada ADP Full time

    **TLM Support Consultant** **Job purpose** Resolve complex software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production. **Duties and responsibilities** - Manage and assume full ownership of assigned service...

  • Consultant Tlm Support

    4 days ago

    Dartmouth, Canada ADP Full time

    **TLM Support Consultant** **Job purpose** Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production. **Duties and responsibilities** - Follow call handling best practices to deliver Service...

  • Consultant Tlm Support

    5 days ago

    Dartmouth, Canada ADP Full time

    TLM Support ConsultantJob purposeResolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.Duties and responsibilities Follow call handling best practices to deliver Service Excellence Resolve inbound...

  • Consultant Tlm Support

    5 days ago

    Dartmouth, Canada ADP Full time

    TLM Support ConsultantJob purposeResolve complex software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.Duties and responsibilities Manage and assume full ownership of assigned service requests Build...

  • Operations and Warehouse Manager

    3 weeks ago

    Dartmouth, Canada Coffee Tech Services Full time

    Operations & Warehouse Manager Position Description The team at Coffee Tech Services deliver excellent sales and service to clients across Nova Scotia. We are passionate about helping businesses offer their clients excellent coffee products, as well as supporting home coffee connoisseurs. We are currently looking to grow our team by adding an Operations &...

  • Lube tech

    5 days ago

    Dartmouth, Canada Ryder System Full time

    SummaryWe are looking for a **Technician I** to join our team! As a Technician I, you will perform minor routine maintenance and repair services on various vehicles. Your tasks will be directed by shop management to help you grow in a productive way.Essential FunctionsPerform basic vehicle maintenance and minor repairsHandle facility maintenance...

  • Specialist Iii Solutions

    2 weeks ago

    Dartmouth, Canada ADP Full time

    **_Specialist Reporting Solutions_** **Job purpose** Provide internal expertise for all Data Cloud products offered by ADP. The Product Specialist works with all internal stakeholders and acts as client and associate advocate to ensure organization readiness, product and service quality. **Duties and responsibilities** - Provide real time support and...

  • Gas Fitter Service Tech

    4 weeks ago

    Dartmouth, Canada Advantage Personnel Full time

    Gas Fitter Service TechHalifax, NSAdvantage Personnel is currently recruiting for Gas Fitter Service Technicians on behalf of our client in Halifax, Nova Scotia. Do you have experience with installing appliances? This could be the role for you! Some of the main duties within this role include assist with commercial appliance installs*Must have Tech 2 Gas...

  • Gas Fitter Service Tech

    4 weeks ago

    Dartmouth, Canada Advantage Personnel Full time

    Gas Fitter Service TechHalifax, NSAdvantage Personnel is currently recruiting for Gas Fitter Service Technicians on behalf of our client in Halifax, Nova Scotia. Do you have experience with installing appliances? This could be the role for you! Some of the main duties within this role include assist with commercial appliance installs*Must have Tech 2 Gas...

  • Gas Fitter Service Tech

    4 weeks ago

    Dartmouth, Canada Advantage Personnel Full time

    Gas Fitter Service TechHalifax, NSAdvantage Personnel is currently recruiting for Gas Fitter Service Technicians on behalf of our client in Halifax, Nova Scotia. Do you have experience with installing appliances? This could be the role for you! Some of the main duties within this role include assist with commercial appliance installs*Must have Tech 2 Gas...

  • Gas Fitter Service Tech

    5 days ago

    Dartmouth, Canada Advantage Personnel Full time

    Gas Fitter Service TechHalifax, NSAdvantage Personnel is currently recruiting for Gas Fitter Service Technicians on behalf of our client in Halifax, Nova Scotia. Do you have experience with installing appliances? This could be the role for you Some of the main duties within this role include assist with commercial appliance installs*Must have Tech 2 Gas...

  • Overnight Veterinary Client Service Representative

    3 days ago

    Dartmouth, Canada Ethos Veterinary Health Full time

    Are you passionate about providing exceptional care for pets in need? Do you thrive in a collaborative environment where continual learning and growth are encouraged? Join our team at **Maritime Veterinary Emergency + Specialty Centre**, where we are dedicated to delivering top-tier veterinary services in a state-of-the-art facility that recently opened in...

  • IT Support

    2 months ago

    Dartmouth, Canada BOYNECLARKE Full time

    **Why this role?** Do you enjoy engaging people and helping them succeed? Can you anticipate problems and proactively help people with tech matters? Are you methodical and detail-oriented? As an IT Support, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical...

  • IT Support

    2 months ago

    Dartmouth, Canada BOYNECLARKE LLP Full time

    Why this role? Do you enjoy engaging people and helping them succeed? Can you anticipate problems and proactively help people with tech matters? Are you methodical and detail-oriented? As an IT Support, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues...

  • IT Support

    2 weeks ago

    Dartmouth, Canada BOYNECLARKE Full time

    **Why this role?** Do you enjoy engaging people and helping them succeed? Can you anticipate problems and proactively help people with tech matters? Are you methodical and detail-oriented? As an IT Support, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical...