Consultant Tlm Support

4 weeks ago

Dartmouth, Canada ADP Full time

**TLM Support Consultant**

**Job purpose**

Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

**Duties and responsibilities**
- Follow call handling best practices to deliver Service Excellence
- Resolve inbound service requests from internal and external clients utilizing ADP Time products
- Adhere to schedule as per Workforce Management
- Achieve call metrics as determined by business unit
- Detail client service requests in client record management system
- Collaborate with internal product support partners to bring resolution to client request
- Maintain knowledge and proficiency of Time and Labor Management products
- Support additional ADP business partners as call volume permits

**Qualifications**
- Bilingual French & English
- Proven track record for delivering superior customer service
- Basic understanding of networks, routers, switches, IP addresses
- Excellent organization and prioritization skills
- Strong attention to detail
- Excellent time management skills
- Strong communication written and oral

**Education**

Post-secondary diploma or equivalent

**Experience**

1-2 years of customer service experience

**Working conditions**

Able to work between 8am-8pm EST

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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