Client Service Representative

3 weeks ago

Kanata, Canada Matthew House Ottawa Full time

**About Matthew House Ottawa**

Since 2010, Matthew House Ottawa has housed hundreds of refugee claimants and provided quality furniture to more than 17,000 people through our furniture bank program. We have done this with a large, dedicated team of volunteers and a handful of employees, with a lot of passion and commitment.

**About this role**

The role of Client Services Representative (CSR) is to manage client relationships and provide client support. The main responsibilities include helping our clients to choose required furniture items and other household goods and making this entire process comfortable and welcoming for them along with other duties such as packing and labelling the furniture items and housewares selected by the clients, recording the correct items on the Client Intake Form, providing assistance to our volunteers, and making sure the entire process is run smoothly throughout the appointment time. The Client Services Representative must abide by the rules and regulations of Matthew House Ottawa: Furniture Bank.

**You would be asked to**:

- Greeting Furniture Bank clients as they arrive in the showroom and making them feel welcome
- Making sure the furniture showroom and Gorman Room (Houseware room) is all organized
- Making sure all the paperwork is done prior to entering the furniture showroom
- Tagging the right items and right quantity chosen by the clients with the colored labels
- Correctly recording the number of chosen items on the Client’s Intake Form
- Answering all the client’s questions and explaining the entire process
- Making sure all the items chosen are carried out to the warehouse for delivery
- Packing all the fragile housewares carefully in the boxes and placing the right color labels on them
- Assisting other client services volunteers as needed
- Organizing & maintaining the Gorman Room
- Sorting through donations to determine which to keep and which to dispose of
- Keeping the display area clean and organized
- Before leaving for the day, sweep the floor, empty the garbage can and put a new bag in the can

**Communication skills**
- Effective communication skills
- Good command on English language, written & Verbal
- Fluency in other languages is highly preferred (especially French/Arabic).

**Computer Literacy**:

- Familiar with basic computer knowledge, Internet and
- Efficient in Microsoft Office and Google Docs

**Other skills**
- Fast learner
- Work under minimum supervision
- Time management
- Working under fast paced environment

**Job Type**: Part-time

**Salary**: $19.60 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

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