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Full Time Medical SPA Front Desk Receptionist/ SPA

4 months ago

Unionville, Canada GMA Clinic (Grand Medical Aesthetics Clinic) Full time

**About us**
The Grand Medical Aesthetics Clinic is an established medical aesthetic clinic in Unionville, Markham and is looking for an experienced Clinic Coordinator/Manager/ Receptionist to join the team. We provide our employees with an abundance of support and opportunities for unlimited personal and professional growth. We would like to hear from you if you are interested in building a long-term career path and working with a team of individuals with a strong work ethic and a passion for the aesthetics and beauty industry.

**FRONT DESK & CLINIC COORDINATOR JOB DESCRIPTION**

**PLEASE NOTE THIS IS A "FULL-TIME" POSITION**
- Be on time for shift and maintain consistent, regular attendance record
- Properly open and close clinic each day according to Standard Operating Procedures
- Accurately book, change and cancel patient appointments
- Acknowledge and greet everyone who enters and leaves the clinic
- Manage the clinic flow of traffic, including assisting with room changing and device moving etc.Maintain accurate patient info, ensuring all related documentation & forms are properly signed
- Ensure the common area (waiting area, washroom & staff room) is clean and tidy at all time
- Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and recording package usage accurately Ensure all patient records and documents are filled out and filed accordingly
- Keeping Daily Sales record recording
- Provide detailed descriptions of the clinic’s treatments, packages, services and hours of operation
- Perform phone follow ups, including potential patients, post-consultation, post-procedure follow up as per request of the management
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
- Actively promote the clinic treatments, services and retail products, as well as programs and monthly promotions available
- Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests
- Handle guests’ questions and concerns promptly, professionally and courteously.
- Maintain complete confidentiality in all guest matters in accordance with company policy;
- Provide accurate, appropriate and immediate responses to all requests by patients & ensuring complete guest satisfaction

**Experience**:

- Previous experience working in a medical spa or clinic setting is preferred
- Familiarity with clinic booking software is a plus
- Excellent communication/ problem solving and customer service skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in basic computer skills, including data entry and record keeping
- Basic knowledge of medical spa beauty/aesthetics procedures an asset
- Knowledge of Chinese an asset

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Extended health care
- On-site parking
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- beauty or aesthetics related: 1 year (required)
- Front desk: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Chinese (required)

Work Location: In person

Expected start date: 2024-03-01