Account Executive

3 weeks ago

Vancouver, Canada Kensington Tours Full time

Company Description

Founded in 2006, **Kensington Tours** is a privately held company that has been rapidly growing for the past few years. We are a multi-award-winning luxury tour operator offering tailor-made, private-guided experiences to the world’s most extraordinary destinations. Anchored by an industry-leading team of 150+ destination specialists, we deliver curated travel experiences for the most discerning clients. The success of Kensington Tours has been its ability to provide customized tours for each and every client in a market with increasingly sophisticated consumer knowledge and a heightened search for “authenticity of experience.” We do this with our pioneering technology platform that allows the company to connect tour experts all over the world into a single, streamlined database and booking engine. Kensington strives to surprise and delight at every turn with authentic, extraordinary and unexpected experiences. **Our brand promise - to create the experience that changes the life.**

**Job Description**:
Reporting to the Vice President, Agency Sales, the “**Account Executive**” is responsible for contributing to the growth of Kensington Tours agency channel in the US & Canada in partnering with Sales Directors in operations, account management and growth of travel agent partner sales. This in-office, or virtual role also provides essential operational, customer service and administrative support to the field team.

**Key Accountabilities**
- Achieve personal Sales / Revenue and other Business KPI’s by executing pro-active sales strategies for assigned accounts and territories
- Actively partners with Sales Directors in growing sales, building, and maintaining relationships with travel agent partners
- Assist Regional Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
- Provides customer service and operational support to travel agency partners and field sales team.
- Resolve any agent concerns or complaints through immediate communications with appropriate parties
- Maintain agency prospect lists/contact database to identify opportunities; Proactively and consistently seek opportunities to promote and sell products
- Maintain an in-depth knowledge of all Kensington Tours product and services
- Host product/system training webinars with agency and consortia partners when required
- Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
- Other projects as assigned

**Qualifications**:

- Minimum 2 years’ travel industry phone sales experience ideally in a b2b capacity
- Proven ability to develop new business and increase sales
- Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner
- Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to attend and participate in trade events & conferences when required
- Highly organized with excellent attention to detail
- Excellent customer service/relationship building skills
- Proven time management skills with an ability to set and meet personal timelines and deliverables
- Able to work in a fast paced, changing, entrepreneurial environment and meet time sensitive deadlines
- Worldly and well-traveled with nuanced understanding of the expectations of the luxury traveler an asset
- Specific regional experience/expertise across Europe, Asia, Africa and/or Latin America an asset
- Upbeat personality with a comfort being both a flexible and adaptable team player and a self-starter (must be able to work in lean environment with autonomy)

Additional Information

We know that our success is dependent on the people who join our team, which is why we recruit the best. Our team is made up of owners; people who are smart, low ego, and who are accountable for their results. We all play a part in the success of the company and are proud of what we do.

**Please note that this is a remote role, with an opportunity for hybrid, located at 2 Queen Street East, Toronto, ON

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